增强顾客满意——ISO/TS16949的目的

本文针对ISO/TS16949中关于"增强顾客满意"和"顾客满意"的两个不同层次的管理,进行了探讨.     

在线租赁的优化模型

在对文献[1]提供的具体数据进行处理的基础上,针对DVD在线租赁既要保证会员的满意度最大又要使购入DVD数最小的基本要求,建立了多目标线性规划数学模型,运用LinGo8.0求得最优的购买、分配方案.具有较高的推广价值.     

基于粒子群和约束满足的钢轧一体化批量计划优化

在分析钢铁生产中的钢轧一体化批量计划编制问题基本特征的基础上给出了一体化编制策略,并建立了问题的约束满足优化模型。针对模型的NP难特性,提出了一种将改进离散粒子群算法、约束满足和邻域搜索相结合的混合算法。算法采用自然数矩阵编码,每个粒子代表其相应任务分配问题的解;在构造启发式解的基础上,利用邻域搜索方法计算粒子的适应值;为提高算法的收敛速度,利用约束满足技术生成初始化可行种群并修复迭代过程中产生的不可行解。基于企业实际生产数据的仿真实验结果验证了模型和算法的有效性。     

Contributions of the Usage and Affective Experience of the Residential Environment to Residential Satisfaction

The existing literature has documented that housing conditions, neighborhood characteristics, and socioeconomics are important determinants of residential satisfaction. However, the contribution of the actual usage of the residential environment to residential satisfaction has rarely been studied. To help fill in this gap, this study examines the contribution of the usage of housing and neighborhoods as well as the affective residential experience to residential satisfaction. We apply a subjective well-being framework and consider residential satisfaction and residential affective experience as two constituent components of the residential domain subjective well-being. Data were collected in Beijing from November 2011 to June 2012. The results show that home and neighborhood activities significantly affect residential satisfaction; higher levels of valence and activation of daily activities at home and in the neighborhood lead to more residential satisfaction.     

组织间信任视角下机会主义对项目联盟绩效的影响

为了缓解传统项目管理模式中各参与方的零和博弈行为和竞争对抗关系,组织间建立项目联盟已成为一种可行的管理模式,但由于联盟成员之间信任缺乏和机会主义问题的存在,其成功率仍然较低。基于组织间信任理论和交易成本理论,分析了组织间信任对机会主义和项目联盟绩效的影响。采用 SPSS 23.0 和 AMOS 21.0 软件对问卷数据进行了处理和分析,实证研究的结果表明,组织间信任能够提高项目绩效和联盟成员合作满意度,而机会主义则会负向影响项目联盟绩效。同时,适度的组织间信任能够在一定程度上抑制机会主义,而过高或过低都会使联盟成员处于机会主义的风险之中,即组织间信任和机会主义呈倒 U 型关系。该研究为提高项目联盟绩效提供了一定理论借鉴与参考。     

农村户户通道路建设满意度调查研究——基于苏中和晋南两地若干农村的调查

当前乃至今后一个时期内,农村户户通道路建设都将会是农村基础设施建设的重点工作。通过典型地区的实地走访,针对已完成农村户户通道路建设的农民满意度,设计问卷并对 300 位农民展开调查。运用因子分析,得到了不同因素对农村户户通道路建设农民满意度的影响以及其之间的差异性。结果表明:道路覆盖率、硬化率、道路宽度、道路质量、道路建设筹资方式、道路安全状况、道路卫生、道路配套设施等因素最受关注;道路设置位置、道路维护修养次之; 道路管理不容忽视。     

质量管理中的顾客满意度研究

随着时代的发展,质量的概念发生了很大的变化,其判断标准由原来的符合技术标准转而成为满足顾客需求,顾客成为质量的最终判断者。对顾客满意度的评测问题是产品使用过程质量管理中的一个重要方面,越来越引起企业决策者们的关注。本文给出了顾客满意度及其影响因素的关系模型,通过对顾客群体以及满意度体系的分析,并结合实例给出了一个满意度的评测方法。     

城市人居环境与满意度评价研究

从安全、舒适、和谐、方便等原则出发 ,选择建筑质量等 5个准则 ,房型设计等 5 6个因素作为调查与评价因子 ,建立了城市人居环境满意度评估指标体系的基本框架 ,运用社会调查统计方法对城区主要居住地域进行综合评价 ,指出南京市区人居环境总体处于发展阶段 ,并提出了各居住地域人居环境优化措施和方案     

绵阳花园小区声景观设计分析

对绵阳花园小区声环境现状进行了调查分析,从小区规划、绿化、自然声三方面探讨了该小区声环境状况,并针对性地提出营造良好的小区声环境的措施,以期为居民创造更好的居住环境。     

Consumer preferences for beef color and packaging did not affect eating satisfaction

We investigated whether consumer preferences for beef colors (red, purple, and brown) or for beef packaging systems (modified atmosphere, MAP; vacuum skin pack, VSP; or overwrap with polyvinyl chloride, PVC) influenced taste scores of beef steaks and patties. To test beef color effects, boneless beef top loin steaks (choice) and ground beef patties (20% fat) were packaged in different atmospheres to promote development of red, purple, and brown color. To test effects of package type, steaks and patties were pre-treated with carbon monoxide in MAP to promote development of red color, and some meat was repackaged using VSP or PVC overwrap. The differently colored and packaged meats were separately displayed for members of four consumer panels who evaluated appearance and indicated their likelihood to purchase similar meat. Next, the panelists tasted meat samples from what they had been told were the packaging treatments just observed. However, the meat samples actually served were from a single untreated steak or patty. Thus, any difference in taste scores should reflect expectations established during the visual evaluation. The same ballot and sample coding were used for both the visual and taste evaluations. Color and packaging influenced (P<0.001) appearance scores and likelihood to purchase. Appearance scores were rated red>purple >brown and PVC >VSP>MAP. Appearance scores and likelihood to purchase were correlated (r=0.9). However, color or packaging did not affect (P>0.5) taste scores. Thus, consumer preferences for beef color and packaging influenced likelihood to purchase, but did not bias eating satisfaction.