大学生求学满意度实证研究--某高校学生个体特征对满意度单项要素的影响分析

求学满意度，又称为求学满意程度，它取决于教育需求主体对教育服务的预期同其实际所感知的教育服务水平的对比。教学计划、教学组织、教师教学、教学设施、校园环境、学生5知识技能等都是影响求学满意度的因素。本文在调查取得基本数据的基础上，使用相关的统计检验方法，分析了性别、生源地和不同年级这些学生个体地征对求学满意度单项要素的影响。主要结论有：学生性别差异对满意度单项要素的影响基本是随机的；不同生源地的学生对教学计划和管理制度两个要素的评价具有差异；不同年级的学生对教学设施和知识掌握程度的评价具有显著性差异；学生对学校服务评价单项因素差异很少，总体满意度在一定程度上反应学校的实际情况。     

Customer satisfaction and competitiveness in the Chinese E-retailing: Structural equation modeling (SEM) approach to identify the role of quality factors

This paper attempts to study the impact of customer satisfaction and the Chinese electronic retailers (E-retailers) competitiveness using quality factors. Two conceptual models based on asset-process-performance (APP) competitive theoretical framework have been proposed. The proposed models include E-retailers strategic factors such as logistics, quality and customer satisfaction equivalent to asset, process and performance entities of the APP framework. Using an empirical survey from a young population, this study, with the support of structural equation modeling (SEM) identifies reliability in service quality and purchasing experience in e-service quality as dominant customer satisfaction factors. This study uses both exploratory and confirmatory factor analysis and suggests that to be competitive Chinese E-retailers have to focus more on the delivery of products (logistics) compared to other intangible service quality factors. On theoretical front, this study is a novel attempt to validate the APP framework for E-retailers’ competitiveness. On the practical front, the outcome of the study would be highly beneficial to the Chinese E-retailers to fine tune their strategy to satisfy the growing demand. Furthermore, this study can supplement government policy makers to regulate the growing volatile market.     

一种融合服务满意度的多因素感知云服务性能预测策略

提出了一种多因素感知的云服务性能预测策略,它基于综合权衡服务提供商的利益,通过合理定价和性能保障来量化和优化服务满意度,并以之驱动性能预测,并引入效用理论实现服务满意度的合理定价.最后通过模拟实验表明,它能够降低SLA破坏率,有效提高云服务的资源利用率.     

Examining the role of perceived value in virtual communities continuance: its antecedents and the influence of experience

Although perceived value has long been recognised as an influential means of affecting continuance intention in information systems (IS), little attention has been devoted to explore its antecedents, which constitutes an important research issue. This study, building on prior literature on continued usage in IS as well as the resource-based view, proposed a model to address this gap. Our model suggests that perceived value, a major driving force for members’ satisfaction and continuance intention, is affected by four kinds of resources embedded in virtual communities, which are relationship resources, technology infrastructure, knowledge resources and human resources. To provide additional insights on the pivotal role of perceived value, we also postulate that experience moderates the link between perceived value and its antecedents. Data collected from 235 members of a professional virtual community provide strong support for the research model. It was found that perceived value exerts a great effect on both satisfaction and continuance intention. In addition, when different levels of experience are taken into consideration, relationship resources, knowledge resources and human resources were found to be more salient to high-experience members, whereas technology infrastructure was found to be more salient to low-experience members. Finally, this study discusses the implications of these findings and offers direction for future research.     

高职网络技术专业毕业生就业满意度调查分析

对高职网络技术专业125名毕业生就业满意度跟踪调查,从就业情况、首次就业成功因素、专业课程内容设置、专业教师教学水平、专业教学管理、专业技能重要性、运用专业技能熟练程度、对职业资格证书的意见等九个方面进行分析,为教学改革提供依据。研究大学生就业能力结构及其对就业结果的影响,对调整课程设置与教学内容,构建以能力为核心的课程体系具有重要意义。     

基于LTE下行多业务传输QoS保证的跨层调度算法

众多资源分配的调度算法中, 有区别地实现不同业务QoS要求的调度策略研究不多。针对此问题, 通过将不同QoS等级和要求加入到调度策略的影响因素中, 提出了一种适用于LTE下行多业务传输的多目标跨层分组调度算法, 并设计了一个用户满意度函数, 用来评价分组调度算法的综合性能。对该算法性能进行了仿真验证, 并同PF算法仿真结果进行比较与分析, 表明该算法能够满足不同业务的QoS要求, 综合性能优于PF算法。     

顾客需求在QFD中地位的顾客满意度建模方法

为了客观的识别顾客需求,有效的获取顾客满意度,以质量功能展开(Quality Function Deployment,QFD)中顾客需求为研究对象,运用了层次分析法(Analytic Hierarchy Process,AHP)与QFD结合的方法,建立了AHP-CS模型,对顾客需求进行了定量识别,获得了顾客满意度.并以航天某公司为实例,对其顾客满意度测算公式做了修正,进而能够提高对QFD的后续工作的质量.     

考虑品牌影响的建筑企业顾客满意度模型

根据建筑施工项目的特征提出一个考虑品牌影响的建筑施工企业顾客满意度理论模型。在收集建筑施工企业顾客样本数据的基础上,利用结构方程模型软件对理论模型作了检验。研究结果表明：企业品牌对顾客满意度和顾客忠诚度均具有显著性影响;顾客感知质量对顾客满意度、顾客感知价值对顾客忠诚度、顾客期望对顾客抱怨、顾客满意度对顾客忠诚度具有显著性的影响;顾客期望对顾客抱怨、顾客满意度对顾客忠诚度有正面影响。研究结论具有较高的精度,模型对目标建筑施工企业顾客满意度和忠诚度有较好的解释力。     

知识型员工工作态度与离职倾向关系的实证研究

采用实证法研究了知识型员工工作态度总体水平及各维度与离职倾向的关系,并建立了关系模型。研究结果表明：工作态度及其维度均与离职倾向显著负相关,且组织承诺对离职倾向的影响大于工作满意度;规范承诺、内在满意度、情感承诺、外在满意度、持续承诺依次成为影响知识型员工离职倾向的主要因素,均负相关。     

独立学院教师工作满意度的实证研究

探讨教师工作满意度对教师个人的身心健康、学校的管理工作以及社会发展有着重要的现实意义。本文从实证研究入手,构建了独立学院教师工作满意度的五维度结构模型,分析了独立学院教师工作满意度现状及其影响因素,并提出提高教师工作满意度的策略。