Satisfaction or gratitude? Exploring the disparate effects of physicians' knowledge sharing on patients' service evaluation in online medical consultations

The influence of physicians' knowledge sharing on patient satisfaction in online medical consultations (OMCs) has received extensive attention in recent years. However, patient gratitude in OMCs, another crucial outcome for physicians' knowledge sharing, has largely been overlooked. To address this gap, this study attempts to distinguish patient satisfaction from gratitude in OMCs and elucidate the relationship between the sharing process and outcomes. Drawing on the affect theory of social exchange, this study proposes a model that investigates the relative effects of physicians' informational and emotional support during the knowledge-sharing process on patient satisfaction and gratitude, as well as the contingent roles of physicians' professional seniority and patients' disease severity. The research model is tested by using data from a well-known online health platform in China. The results indicate that patient gratitude is associated with a more favourable service evaluation than satisfaction in OMCs. Physicians' informational support has a greater effect on patient satisfaction than emotional support, while emotional support has a greater effect on patient gratitude than informational support. Moreover, professional seniority and disease severity positively and negatively moderate the relationship between emotional support and patient gratitude, respectively. A survey-based experiment is also adopted to validate the research model with self-reported perceptual measures. This study contributes to the literature on patient gratitude, online healthcare service evaluation, knowledge sharing, and the affect theory of social exchange.     

Beyond reciprocity: Gratitude and relationships in everyday life.

The emotion of gratitude is thought to have social effects, but empirical studies of such effects have focused largely on the repaying of kind gestures. The current research focused on the relational antecedents of gratitude and its implications for relationship formation. The authors examined the role of naturally occurring gratitude in college sororities during a week of gift-giving from older members to new members. New members recorded reactions to benefits received during the week. At the end of the week and 1 month later, the new and old members rated their interactions and their relationships. Perceptions of benefactor responsiveness predicted gratitude for benefits, and gratitude during the week predicted future relationship outcomes. Gratitude may function to promote relationship formation and maintenance. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

关于高校贫困生感恩缺失的思考

高校贫困生感恩缺失的现状总体上是:一部分贫困生不知感恩,感恩缺失严重;一部分贫困生不愿感恩,感恩教育有待加强;大部分贫困生知恩,但不会感恩,感恩缺位。感恩缺失是一种特殊的心理危机,也是一种异常的心理现象。文章着重从心理健康角度来分析贫困生感恩缺失的原因,并试图通过社会、学校、个人等各方面的努力搭建沟通感恩的平台,营造和谐宽容的感恩氛围,促使贫困生将感恩外化,形成良好的感恩体系,为构建社会主义和谐社会贡献一份力量。     

Counting blessings versus burdens: An experimental investigation of gratitude and subjective well-being in daily life.

The effect of a grateful outlook on psychological and physical well-being was examined. In Studies 1 and 2, participants were randomly assigned to 1 of 3 experimental conditions (hassles, gratitude listing, and either neutral life events or social comparison); they then kept weekly (Study 1) or daily (Study 2) records of their moods, coping behaviors, health behaviors, physical symptoms, and overall life appraisals. In a 3rd study, persons with neuromuscular disease were randomly assigned to either the gratitude condition or to a control condition. The gratitude-outlook groups exhibited heightened well-being across several, though not all, of the outcome measures across the 3 studies, relative to the comparison groups. The effect on positive affect appeared to be the most robust finding. Results suggest that a conscious focus on blessings may have emotional and interpersonal benefits. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

It's a wonderful life: Mentally subtracting positive events improves people's affective states, contrary to their affective forecasts.

The authors hypothesized that thinking about the absence of a positive event from one's life would improve affective states more than thinking about the presence of a positive event but that people would not predict this when making affective forecasts. In Studies 1 and 2, college students wrote about the ways in which a positive event might never have happened and was surprising or how it became part of their life and was unsurprising. As predicted, people in the former condition reported more positive affective states. In Study 3, college student forecasters failed to anticipate this effect. In Study 4, Internet respondents and university staff members who wrote about how they might never have met their romantic partner were more satisfied with their relationship than were those who wrote about how they did meet their partner. The authors discuss the implications of these findings for the literatures on gratitude induction and counterfactual reasoning. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

情感教育在高职学生思政教育中的实践——以浙江水利水电专科学校大学生感恩教育实践活动为例

以情感人,以情动人,把情感教育融入到大学生的思政教育之中,必将收到良好的效果.通过感恩教育,这种以情动情的情感教育,可让大学生懂得感恩,学会感恩,使他们以一种健康的心态、健全的人格面对人生.几年来,浙江水利水电专科学校电气系,坚持以感恩教育为基本抓手,开展学生的日常思想政治教育,坚持从学生的实际生活出发,以情感人,情理交融,感人心灵,让学生在不知不觉中受到影响、感染和教育.     

A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behavior.

Although research has established that receiving expressions of gratitude increases prosocial behavior, little is known about the psychological mechanisms that mediate this effect. We propose that gratitude expressions can enhance prosocial behavior through both agentic and communal mechanisms, such that when helpers are thanked for their efforts, they experience stronger feelings of self-efficacy and social worth, which motivate them to engage in prosocial behavior. In Experiments 1 and 2, receiving a brief written expression of gratitude motivated helpers to assist both the beneficiary who expressed gratitude and a different beneficiary. These effects of gratitude expressions were mediated by perceptions of social worth and not by self-efficacy or affect. In Experiment 3, we constructively replicated these effects in a field experiment: A manager's gratitude expression increased the number of calls made by university fundraisers, which was mediated by social worth but not self-efficacy. In Experiment 4, a different measure of social worth mediated the effects of an interpersonal gratitude expression. Our results support the communal perspective rather than the agentic perspective: Gratitude expressions increase prosocial behavior by enabling individuals to feel socially valued. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

高职大学生感恩意识研究

感恩是中华民族的传统美德,感恩教育对建设和谐校园、和谐社会起着重要的作用。本文通过对大学生感恩意识缺失的现状、原因进行分析,提出加强大学生感恩教育、增强大学生感恩意识的相关对策。     

论当今大学生感恩教育的缺失与重建

部分大学生遇见老师时连一句“老师您好”都难说出口,这一现象折射出部分大学生感恩教育的缺失。高校是培养大学生的神圣殿堂,务必加强感恩教育的理论创新与实践创新,担负起历史使命,把大学生培养成为合格的社会主义和谐社会的建设者。     

导生制在大学感恩文化传承中的作用及长效发展策略

分析导生制在大学感恩文化传承中的作用,从外部保障机制和内部运行机制两方面,探讨导生制在大学感恩文化传承中的长效发展策略,并提出相应对策和建议。