基于顾客价值的物流服务传递系统设计

物流服务传递过程设计对物流服务运营管理的具体实施、控制和改进有着重要的影响。从物流服务产品的特点出发，运用服务营销理念，研究了在竞争环境下，物流服务企业应该如何设计出流畅、高效的服务传递系统，从而保证为客户提供优质的、让客户满意的物流服务。物流服务传递系统的设计建立在完整物流服务产品设计的基础之上，设计的基本过程基于各级“内部顾客”结构，分为前台和后台设计。     

基于多协议网关的短信增值业务系统的研究与设计

在竞争激烈的移动增值业务领域中，业务提供商为了快速占领市场，一套稳定的和有效的业务运行系统是不可缺少的。根据国内各大电信运营商的短信网关接口协议的特点，设计出一套能够支持不同短信网关接口协议的短消息增值业务系统模型，并对该模型的系统架构和优越性进行分析。     

Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.

This study examined the mediating role of service climate in the prediction of employee performance and customer loyalty. Contact employees (N=342) from 114 service units (58 hotel front desks and 56 restaurants) provided information about organizational resources, engagement, and service climate. Furthermore, customers (N=1,140) from these units provided information on employee performance and customer loyalty. Structural equation modeling analyses were consistent with a full mediation model in which organizational resources and work engagement predict service climate, which in turn predicts employee performance and then customer loyalty. Further analyses revealed a potential reciprocal effect between service climate and customer loyalty. Implications of the study are discussed, together with limitations and suggestions for future research. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Fatigue life calculation by means of the cycle counting and spectral methods under multiaxial random loading

The paper contains a new algorithm for estimation of fatigue life in HCF regime under multiaxial random loading using spectral methods. Loading of Gaussian distribution and narrow‐ and broad‐band frequency spectra were assumed. Various characteristic states of multiaxial loading were considered. The equivalent stress history was determined with use of the failure criteria of multiaxial fatigue based on the critical plane. For determination of the critical plane position, the method of variance was applied. During simulation, the authors compared the results obtained by a spectral method in the frequency domain with those from the rain‐flow algorithm in the time domain. The paper also contains the results of fatigue tests for 18G2A structural steel subjected to bending and combined bending with torsion. The tests were performed in order to verify the proposed algorithms for determination of fatigue life. It has been shown that under multiaxial random loading results of fatigue life calculated according to the considered algorithms in frequency and time domains are well correlated with the results of experiments.     

大亚湾核电站实施18个月换料的放射性后果评估

针对大亚湾核电站实施18个月换料技术改造的特点，计算了大亚湾核电站在正常运行工况下以及各种设计基准事故工况下对周围环境的放射性后果。计算结果表明，大亚湾核电站实施18个月换料技术改造后，正常运行工况安全设施的性能满足GB6249－86的要求。     

Odyssey: a high‐performance clustered video server

Video servers are essential in video‐on‐demand and other multimedia applications. In this paper, we present our high‐performance clustered CBR video server, Odyssey. Odyssey is a server connecting PCs with switched Ethernet. It provides efficient support for normal play and interactive browsing functions such as fast‐forward and fast‐backward. We designed a set of algorithms for scheduling, synchronization and admission control, which results in a high utilization of resources. Odyssey is able to deliver a large number of video streams. Copyright © 2003 John Wiley & Sons, Ltd.     

园区网建设及有关技术分析

从系统工程方法出发，阐述园区网工程规划、设计、实施的一般性方法及各阶段目标和任务；分析了园区网建设中若干技术问题。     

提高虚拟空间会议系统服务质量QoS的若干技术

虚拟空间会议系统是视频会汉系统发展的最高形式．本文结合作者研究工作，通过分析与视频会议系统服务质量相关的技术，提出了基于VST系统的相关技术策略，这些策略能够有效地提高VST系统的服务质量．     

快淬贮氢合金的活化性能与寿命

主要讨论了快淬钛基合金具有良好活化性能及较差循环寿命的机理。研究结果表明:快淬钛基合金电极浸泡在碱液中,合金元素V、Zr、Ti、Mn、Ni以不同速度溶解,其中Ni的溶解速度最慢,使合金电极表面富Ni。富Ni电极表面具有良好的动力学性能,快淬钛基贮氢合金的放电容量急剧衰退与损失大量可吸氢的V、Zr元素密切相关。     

面向服务的系统集成模型研究

在对系统集成以及传统模型的分析基础上,介绍了面向服务的思想、面向服务的体系结构以及面向集成的应用,提出了面向服务的 集成的两种模型,并结合实例进行了一定的研究探讨。