Performance of Reservation in Call Admission Control Schemes for Code-Division Multiple Access Systems with Nonuniform Traffic Distribution Among Cells

In this paper, we propose the reservation type call admission control (CAC) scheme to resolve the intercell unbalanced traffic problem. Differently from a conventional CAC scheme where the system resource is fully allocated to the local users in the home cell, the proposed CAC scheme reserves a small portion of the system resource for new calls occurring in the neighboring cells instead of fully allowing the local users in the home cell to occupy the system resource. As a result, the proposed CAC scheme improves the overall call blocking probability when the traffic is nonuniformly distributed among cells. More specifically, the proposed CAC scheme improves the overall call blocking probability by 15% when one cell has 67% more traffic than its surrounding cells.     

呼叫中心接入方式的创新与实现

本文回顾了呼叫中心（Call Center)技术的发展，重点介绍了作者在呼叫中心接入方式（电话、图文电话、微机终端、Web、可视终端、传真、手机）方面的研究成果，并给出了实现方案。     

电力客户经理服务助手系统的研究与应用

针对电力行业业务需求专业定制的客户经理服务助手,是基于云计算技术设计的全新话务控制系统,是集客户联络中心、销售服务及客户管理为一体的移动式通信服务系统。系统可自动按客户需求分配话路资源,实现定向服务,可实现工单的在线流转和处理,同时管理者只需登录客户端,就可以随时查看报表、调整绑定号码、并对员工进行实时的监控与管理,为客户提供集成化、高并发处理呼叫服务以及专业化、精细化、差异化的供电服务。     

IEI Call Center解决方案

介绍一款呼叫中心的解决方案     

呼叫中心及其相关技术

呼叫中心及其相关技术,作为70年代出现并在近年来得到迅速发展的一门技术,已在许多国家经受了实践的考验,被公认为是与电子商务并驾齐驱的现代数字化商业系统的又一实现模式。文中对呼叫中心及其相关技术作了全面的介绍,并对其今后的发展方向作了预测。