Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

Customer relationship management (CRM) has become one of the most influential technologies in the world, and companies are increasingly implementing it to create value. However, despite significant investment in CRM technology infrastructure, empirical research offers inconsistent support for its positive impact on performance. This study develops and tests a research model analyzing the process through which CRM technology infrastructure translates into organizational performance, drawing on the resource-based view (RBV) and the knowledge-based view (KBV) of the firm. Based on an international sample of 125 hotels, the results suggest that organizational commitment and knowledge management fully mediate this process.     

Task-driven learning: The antecedents and outcomes of internal and external knowledge sourcing

The degree to which individuals leverage knowledge resources influences their effectiveness and may shape their organizations’ competitive advantage. We examine the ways in which tasks with different characteristics affect individuals’ use of internal and external knowledge and the outcomes of such behaviors. Our analysis reveals that interdependent and non-routine tasks drive internal knowledge sourcing, while complex tasks motivate external knowledge sourcing. Internal and external knowledge sourcing activities contribute to individuals’ cognitive adaptation and innovation, with a negative interaction between them, while cognitive replication benefits only from internal knowledge sourcing. These findings can help managers better satisfy individuals’ knowledge needs and achieve intended organizational outcomes.     

Modeling and verifying probabilistic Multi-Agent Systems using knowledge and social commitments

Multi-Agent Systems (MASs) have long been modeled through knowledge and social commitments independently. In this paper, we present a new method that merges the two concepts to model and verify MASs in the presence of uncertainty. To express knowledge and social commitments simultaneously in uncertain settings, we define a new multi-modal logic called Probabilistic Computation Tree Logic of Knowledge and Commitments (PCTL^kc in short) which combines two existing probabilistic logics namely, probabilistic logic of knowledge PCTLK and probabilistic logic of commitments PCTLC. To model stochastic MASs, we present a new version of interpreted systems that captures the probabilistic behavior and accounts for the communication between interacting components. Then, we introduce a new probabilistic model checking procedure to check the compliance of target systems against some desirable properties written in PCTL^kc and report the obtained verification results. Our proposed model checking technique is reduction-based and consists in transforming the problem of model checking PCTL^kc into the problem of model checking a well established logic, namely PCTL. So doing provides us with the privilege of re-using the PRISM model checker to implement the proposed model checking approach. Finally, we demonstrate the effectiveness of our approach by presenting a real case study. This framework can be considered as a step forward towards closing the gap of capturing interactions between knowledge and social commitments in stochastic agent-based systems.     

基于射频技术的智能清洁管理系统研究

针对当前城市清洁工出现无效劳动且管理不便的问题,提出并开发了一套基于无线射频识别技术和超声波传感器技术的垃圾桶智能化管理系统。该系统通过超声波传感器自动检测垃圾桶,实现对每个垃圾桶的监控与管理。并通过RFID技术以及3G通信技术,对存储清洁工信息的电子标签进行识别,及时通知清洁工处理。由于本系统实现了城市环境智能检测、及时处理垃圾、方便工作监督的效果,因而具有较高的应用价值。     

HTML5技术在移动管理驾驶舱中的应用

移动系统平台多样化以及各移动系统开发平台互不兼容,使移动应用开发周期长移植性差。为解决移动应用能够实现一次开发多处运行的问题,提出基于HTML5的移动应用跨平台解决方案。基于HTML5的跨移动平台特性,结合JavaScript、CSS等Web应用开发技术,实现iOS、Android两主流移动系统的跨平台开发,在移动管理驾驶舱系统中验证方案的可行性和实用性。该方案节省开发资源同时又满足移动应用的开发与销售模式。     

虚拟化安全服务器研究与设计

随着服务器虚拟化技术的推广与发展,深圳供电局开始引入虚拟化应用来提高硬件资源使用率,虚拟化技术在给深圳供电局带来便利的同时也暴露一些安全问题,例如出现针对虚拟化操作系统的新型攻击,在虚拟环境下无法有效实现访问控制、流量检测及安全审计等隐患。通过对虚拟化环境基础架构及虚拟化环境信息安全整体防护的探讨,提出一套适用于深圳供电局的虚拟化安全服务器解决方案。     

经济管理类院校《微积分》教学浅析

针对经济管理类院校学科专业的特殊性,给出经济管理类院校《微积分》教学应该培养学生的学习兴趣,明确学习《微积分》的重要性和必要性,重视《微积分》在经济中的应用,灵活的应用多媒体教学,巧妙设计课后作业等几点建议。     

基于WEB的实验室信息管理系统的研究与实现

针对高校和科研等单位实验室仪器设备管理的需要,在充分论证和调研的基础上,采用成熟的B/S体系结构和ASP＋Access技术,研究和设计了一套开放、交互、易用的基于WEB的实验室信息管理系统。从而实现了实验室的管理、实验室人员的管理、仪器设备的管理、耗材的管理以及设备借用的管理,对提高高校和科研等单位实验室信息管理的管理水平和工作效率具有重要的现实作用和意义。     

关于加快淮安卤水制碱项目实施进程的建议

介绍了国内外纯碱市场的状况、碱厂在海盐供应上存在的问题和淮安地区盐矿资源的情况 ,阐述了尽快实施卤水制碱项目的意义 ,简要说明了卤水除硝的技术方案 ,同时提出了推进项目实施进度的建议。