It's the Thought that Counts: The Mediating Effects of Information Processing in Virtual Team Decision Making

Abstract

Previous research shows that although collaboration technology can improve the exchange of information during team decision making, one of the challenges is that this better discussion often does not lead to better decisions. In this paper, we investigate the impact of individual information processing on team decision making. We investigated the effects of two types of collaboration technology when participants were either the member of a team majority or a team minority. There was little impact due to the majority/minority, but the use of collaboration technology that required users to categorize the comments they received from others resulted in increased information processing, which in turn led to better decisions and more satisfied participants.     

Building Trust and Cooperation through Technology Adaptation in Virtual Teams: Empirical Field Evidence

Abstract

This article reports findings of a study of how leaders of virtual information systems development teams improve team trust and cooperation by managing adaptation of information and communications tools. Results indicate how Theory X (command and control) and Theory Y (facilitate and support) styles of leadership enable and hinder effective outcomes.     

Integrating IS Disciplines into End-User Training

Abstract

In addition to software training, users need to learn systems analysis concepts and development techniques that will enable them to develop better and more reliable end-user applications. IS managers should realize that this type of IS-sponsored training not only improves the users’ productivity but the IS staffs as well.     

Application Development Productivity Tools: A Survey Of Importance and Popularity

Application development productivity is becoming an increasingly important issue in the MIS department. Unfortunately, dramatic improvements in hardware performance have not been matched with corresponding advances in software development, even though there have been significant investments in productivity tools. This article identifies a range of productivity tools and presents results from a survey of MIS managers that reveals which specific tools are being used and their relative importance to software development productivity.     

When Disaster Strikes

The importance of securing data against the threat of natural disasters i s something most MIS managers don't realize until it's too late. This column describes how two fires and an earthquake adversely affected several companies that were unprepared, or only partially prepared, for such disasters. It also discusses disaster recovery measures some MIS executives believe their companies should strengthen not only to protect the data center but to reduce their employees risk of losing valuable informa- tion from office files.     

Development of an Internal Web Site for a Law Firm

Abstract

The Information Services Department at the Washington, DC law firm, Dickstein Shapiro Morin & Oshinsky, decided in 1995 to provide firmwide access to the Internet. Two separate World Wide Web home pages would be created to meet the divergent needs of the Marketing Department and the information resource requirements of the attorneys, who would be using the Internet for research. In the course of developing Internet pages for the firm, the Library began working in conjunction with attorneys in various practice sections to locate and create Internet resources. The cooperation between attorneys and the Libraiy has led to Internet pages of hypertext linked resources for each specific practice section within the firm. Furthermore, some of the pages of resources have evolved into home pages for the various sections.     

Ethnography of Novices' First Use of Web Search Engines

Abstract

Without prior searching instruction, undergraduate novices wrote structured self-reports during their first session on a Web search engine. Users chose their own topics and followed written instructions that prompted them to describe thoughts and feelings during specified stages of the search: pre-search formulation; search statement formulation; search strategy; and evaluation of results. The sentences in the self-reports were numbered and then coded according to their affective or cognitive function. The affective sentences reveal how users set goals and limit the scope of the cognitive operations. Search acts appear to be governed by an affective filter that organizes incoming information and provides criteria for ranking cognitive relevance to search goal. The cognitive sentences reveal a variety of operations in executing searches. Following the search, students made self-ratings on self-confidence as searchers and satisfaction with the search experience, with explanations of their ratings. Content analysis identified reasons users have for rating self-confidence, stress level, satisfaction, usefulness, and success with future searches.     

Smart‐Home Interface Design: Layout Organization Adapted to Americans' and Koreans' Cognitive Styles

Increases in the number of household appliances and devices with RFID tags have created a need for efficient organization of smart‐home interfaces in consideration of residents. Previous studies of information‐grouping and cultural‐differences in cognitive style on performance have yielded mixed results. Gender has not typically been considered, nor have subjective preferences been measured. We tested four participant groups (American and Korean males and females) and two interface groupings (functional and spatial). Participants performed tasks that required locating controls for specific devices/functions, after which they rated the interfaces on several scales. American males preferred the functional organization, but Koreans and American females tended to prefer the spatial organization. The results are consistent with Koreans' preference for thematic‐structure and the view that men's and women's cognitive styles differ in masculine/individualistic cultures (U.S.) but not in feminine/collectivistic cultures (Korea). Potential applications include physical (e.g., power and wall‐mounted switches) and virtual interactions (e.g., remote controls, GUI/Web/Phone). © 2012 Wiley Periodicals, Inc.     

The Buck Stops Where?

SUMMARY

University students-whether adult, distance learner, or traditional age-need access to university services and quick accurate answers to their questions beyond traditional “business” hours. Students' busy schedules and changing life patterns dictate that university services meet their needs. At DePaul University in Chicago, student focus groups repeatedly pointed to the need for one central place to get an answer or solve a problem. DePaul Central was created as an information and referral service to satisfy that student need, at the same capitalizing on the value of the librarian skill set.