Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

Customer relationship management (CRM) has become one of the most influential technologies in the world, and companies are increasingly implementing it to create value. However, despite significant investment in CRM technology infrastructure, empirical research offers inconsistent support for its positive impact on performance. This study develops and tests a research model analyzing the process through which CRM technology infrastructure translates into organizational performance, drawing on the resource-based view (RBV) and the knowledge-based view (KBV) of the firm. Based on an international sample of 125 hotels, the results suggest that organizational commitment and knowledge management fully mediate this process.     

An Achilles heel: denial of service attacks on Australian critical information infrastructures

Critical, or national, information infrastructure protection, referred to as either CIIP or NIIP, has been highlighted as a critical factor in overall national security by the United States, the United Kingdom, India and the European Community. As nations move inexorably towards so-called ‘digital economies’, critical infrastructure depends on information systems to process, transfer, store and exchange information through the Internet. Electronic attacks such as denial of service attacks on critical information infrastructures challenge the law and raise concerns. A myriad of issues potentially plague the protection of critical information infrastructures owing to the lack of legal regulation aimed at ensuring the protection of critical information infrastructures. This paper will highlight the legal concerns that relate to the denial of service attacks on critical information infrastructures and provide an introductory overview of the law as it relates to CIIP in Australia.     

蒙山景区生态旅游与可持续发展初探

本文从景观设计的角度,阐述了蒙山风景名胜区生态旅游的发展,分析了蒙山风景名胜区发展生态旅游的有利条件和存在的问题,并在此基础上提出生态旅游可持续发展的对策与建议。     

Noise analysis compact differential evolution

This article proposes a compact algorithm for optimisation in noisy environments. This algorithm has a compact structure and employs differential evolution search logic. Since it is a compact algorithm, it does not store a population of solutions but a probabilistic representation of the population. This kind of algorithmic structure can be implemented in those real-world problems characterized by memory limitations. The degree of randomization contained in the compact structure allows a robust behaviour in the presence of noise. In addition the proposed algorithm employs the noise analysis survivor selection scheme. This scheme performs an analysis of the noise and automatically performs a re-sampling of the solutions in order to ensure both reliable pairwise comparisons and a minimal cost in terms of fitness evaluations. The noise analysis component can be reliably used in noise environments affected by Gaussian noise which allow an a priori analysis of the noise features. This situation is typical of problems where the fitness is computed by means of measurement devices. An extensive comparative analysis including four different noise levels has been included. Numerical results show that the proposed algorithm displays a very good performance since it regularly succeeds at handling diverse fitness landscapes characterized by diverse noise amplitudes.     

闽江口湿地遥感影像最佳景观观察尺度的选择

应用遥感和地理信息系统技术,对景观最佳观察尺度选择的方法进行了探讨;构建了“定量化景观指数粒度敏感区间,定性化尺度大小,定性与定量相结合决定最佳观察尺度值“的最佳景观观察尺度选择模式,并以ASTER遥感影像为数据源,应用该模式对闽江口湿地景观最佳观察尺度进行了研究,指出闽江口湿地的景观观察尺度应以50m和100m为主,最大尺度不应超过200m.     

厦门技师学院建筑中水的应用研究分析

本文是以完成设计并已竣工使用的厦门技师学院的中水回用系统为实例,用节能减排绿色环保的理念在校区的规划设计和水资源的回用中,寻求一种完善的可行的非传统性水资源回用的途径。     

保护环境及指标在某公路改扩建工程中的应用

对保护环境及指标的运用进行了分析,对其在凯里—雷山（大塘）公路改扩建工程中的应用进行了论述,提出了保护环境及指标运用相结合,充分利用道路现有的景观,在合适的路段灵活运用指标,保护好原生态的环境。     

泛在、移动互联网的体系结构

文章针对现有互联网由于原始设计模式方面的不足,难以满足泛在、移动用户的多元化网络服务需求的问题,创造性地提出全新的泛在、移动互联网体系理论与总体框架;创建一种。基础设施层。模型与理论,解决用户在任何地点、任何时间、以任何方式接入到互联网的问题;建立一种。普适服务层”模型与理论,实现对普适服务的支持;并提出新网络体系下的移动性管理机制。新的网络体系结构可克服现有互联网存在的弊端,有效满足泛在、移动方面的多元化网络服务需求。     

How to successfully promote ICT usage: A comparative analysis of Denmark and Japan

The paper presents a comparative analysis of two advanced ICT nations, Japan and Denmark. While Japan is very advanced with respect to its telecommunications infrastructure, Denmark has come further than Japan regarding the use of ICT infrastructures. This paper compares Denmark, a leader in ICT usage, and Japan, which lags in that regard, analyzes differences in institutions, technologies, and services offered, and examines factors contributing to the success of Denmark in promoting ICT usage from a Japanese perspective. Strong governmental leadership, and common techno-infrastructure such as personal ID and digital signature that serve different systems, and user-orientation of service design are the characteristics of Danish efforts absent in Japan.     

关于云计算及其建设的探讨

通过对云计算的概念、产生原因、发展、目前国内外的状况的认知,特别是根据云计算的使用特点,提出我国政府应该把云资源作为基础设施建设来投资。要在国内选择适当的地域,建设适度的节点数等。避免对云计算的重复和盲目投资,克服云计算被私企掌握等弊端。保证云资源被全社会公平的使用和合理分配。让云计算能够为中国特色的社会主义社会服务。