A Model for Incident Tickets Correlation in Network Management

In Information Technology Service Management (ITSM), network management teams typically use an Incident Ticket System (ITS) as a tool to track, troubleshoot, and coordinate the resolution of network incidents that occur during the daily operation of the network. A well organized ITS may positively impact on the efficiency of the incident management process. Nevertheless, in many cases the handling of tickets by the management team is not completely systematic and may be incoherent and inefficient. This way, irrelevant or redundant tickets for the same incident may be issued, thus creating a redundancy in the system that leads to inefficiencies. In this paper, we suggest a model aimed to correlate redundant tickets in order to reduce the information to a single ticket per incident. We validate the proposed correlation model by evaluating it with two datasets taken from a real ticketing system of a telecommunications network company. Using this model as a basis, we also develop and evaluate a methodology that assesses the efficiency of the management team during the process of tickets creation and management. Based on it, we also get some insights on the performance of the different management groups involved in the ticket creation process. These analyses can be leveraged for improving both the management groups functioning and the policies for the tickets’ creation.     

Combustion of Mechanically Alloyed Aluminum‐Magnesium Powders in Steam

Mechanically alloyed Al ⋅ Mg powders with the mole fraction of Al varied from 0.47 to 0.9 were burned at atmospheric pressure in water vapor. The powders were carried by nitrogen through the center of a hydrogen‐oxygen diffusion flame. The particles ignited in the steam at approximately 2500 K, generated as the hydrogen‐oxygen flame product. Filtered photomultiplier tubes were used to capture the optical emission traces of individual particles as they burned. It was assumed that the measured durations of individual emission pulses are representative of individual particle burn times. Distributions of the burn times were obtained for each powder and correlated with respective particle size distributions to relate particle burn times with their sizes. Color temperatures corresponding to the particle emission signals were also obtained. It was observed that the burn times measured for alloys were more close to those of pure Al than Mg; for particles smaller than 2–3 μm, burn times for the alloys were shorter than for pure metal particles. The effect was strongest for the alloy with 50 wt‐% of Mg (Al_0.47Mg_0.54). Approximately, burn times, τ, as a function of particle size, d, could be estimated using a τ∼dⁿ law, where n increased from 0.72 to 1.05 as the mole fraction of Mg increased from 0.1 to 0.53. The particle flame temperatures varied between 2500 and 3100 K for all alloys except for Al_0.7Mg_0.3, for which the temperatures were somewhat lower. The measured flame temperatures were reasonably close to the adiabatic flame temperatures calculated for combustion of mixed elemental Al and Mg in steam.     

Potential of ionic liquids for VOC absorption and biodegradation in multiphase systems

This work aims to evaluate the feasibility of using imidazolium ionic liquids (ILs) in the design of multiphase bioreactors for the removal of volatile organic compounds (VOCs). The IL affinity for three model VOCs (dimethyl sulfide, dimethyl disulfide and toluene) was evaluated by means of the dimensionless partition coefficient (K). It was observed that ILs showed K values comparable to typical liquid solvents used in multiphase bioreactors for VOC biodegradation (K values ranged from 0.009 to 0.011, 0.0012 to 0.0013 and 0.00061 to 0.00096 for dimethyl sulfide, dimethyl disulfide and toluene, respectively). Toxicity tests showed that both ILs at concentrations of 5% and 10% (v/v) inhibited the glucose uptake of an activated sludge during approximately 24 h. After such lag period, the microorganisms were able to recover its metabolic activity. However, VOC biodegradation experiments showed that ILs at 5% (v/v) were toxic for the activated sludge and a toxic synergistic effect of the IL–VOC combination likely occurred. After acclimation to the target VOCs, only the toluene biodegradation capacity was significantly increased in the presence of ILs. These toxic effects represent a key drawback for the potential of IL-based multiphase systems devoted to VOC biodegradation. Therefore, this study suggests that microbial acclimation only to the VOCs is not enough to get an efficient biodegradation in multiphase systems including ILs as non-aqueous phases.     

Volatile compounds of copoazú (Theobroma grandiflorum Schumann) fruit

Volatile compounds were isolated from copoazú (Theobroma grandiflorum Schumann) fruit by liquid–liquid extraction at two different pH values of 3.3 (natural) and 7. The volatile extracts were analyzed by capillary GC–FID and GC–MS. Among the 56 compounds identified at two pH values, many of them were only present in the lower pH extract, confirming the presence of bound compounds in copoazú. Ethyl butanoate, ethyl hexanoate and linalool were the major constituents found in copoazú fruit.     

Honey bee social foraging algorithms for resource allocation: Theory and application

A model of honey bee social foraging is introduced to create an algorithm that solves a class of dynamic resource allocation problems. We prove that if several such algorithms (“hives”) compete in the same problem domain, the strategy they use is a Nash equilibrium and an evolutionarily stable strategy. Moreover, for a single or multiple hives we prove that the allocation strategy is globally optimal. To illustrate the practical utility of the theoretical results and algorithm we show how it can solve a dynamic voltage allocation problem to achieve a maximum uniformly elevated temperature in an interconnected grid of temperature zones.     

A preliminary study of the fixation mechanism of collagen reaction with a polyepoxy fixative

A new biomaterial has been developed by fixing native collagens with a polyepoxy compound (PC) fixative. Prior studies have shown that this biomaterial has comparable properties as compared to collagen fixed with glutaraldehyde (GA) and thus has a great promise for use as an implantable bioprosthesis. The purpose of this study was to understand the mechanism of the amino acids-PC reactions in the fixation process. Bovine arteries were fixed with PC under various pH, concentration and temperature conditions as a function of fixation time. Individual amino acid components in the fresh and the fixed arteries were assayed using a Beckman amino acid analyzer to determine the degree of tanning. The denaturation temperature (Td) was also measured on each sample. Since the denaturation temperature is a direct indication of cross-linking of individual amino acids with the fixative, the difference in the degree of tanning for the same increase in Td may be indicative of the quantity of the masked, non-cross-linked amino acids. The fixation reaction data indicated that not all amino acids were cross-linked upon contacting the PC fixative. Masking appeared to be more substantial with a fixation at higher pH values.     

A centre–free approach for resource allocation with lower bounds

Since complexity and scale of systems are continuously increasing, there is a growing interest in developing distributed algorithms that are capable to address information constraints, specially for solving optimisation and decision-making problems. In this paper, we propose a novel method to solve distributed resource allocation problems that include lower bound constraints. The optimisation process is carried out by a set of agents that use a communication network to coordinate their decisions. Convergence and optimality of the method are guaranteed under some mild assumptions related to the convexity of the problem and the connectivity of the underlying graph. Finally, we compare our approach with other techniques reported in the literature, and we present some engineering applications.     

KLa measurement in two‐phase partitioning bioreactors: new insights on potential errors at low power input

BACKGROUND: Two‐phase partitioning bioreactors (TPPBs) are based on the addition of a non‐aqueous phase (NAP) to a biological process in order to overcome a limited delivery of gaseous substrates to the microorganisms in the case of compounds with low affinity for water. However, the high power input (P_g/V) required to disperse the NAP is often the major limitation for TPPB applications at full scale. Therefore, the accurate determination of the overall mass transfer coefficient (K_La) at low P_g/V values is a critical issue as these operational conditions are more attractive from a scale‐up point of view. RESULTS: NAP addition altered the typical shape of the dissolved oxygen curves used for K_La determination at the lowest P_g/V values tested (70–80 W m^?3). Below a threshold P_g/V value of 600 W m^?3, the presence of the NAP increased the error in K_La measurements up to 115% relative to controls deprived of NAP. CONCLUSIONS: The error in K_La measurements at low P_g/V values might be related to failures in the fundamental assumption regarding liquid phase homogeneity in the mass transfer model used. Copyright © 2010 Society of Chemical Industry     

MODERGIS application: Integrated simulation platform to promote and develop renewable sustainable energy plans,Colombian case study

This research presents the MODERGIS Integrated Simulation's Platform as a tool to promote and develop renewable energy plans under sustainability criteria, in order to increment the participation of renewable technologies in the national “energy mix” and shows an application to Colombia as a case study. Potential zones of solar and wind energy and productive areas were determined for bio-energies, by means of a geographical information system which simulated energy scenarios influenced by climatic phenomena up to the year 2030. Results yield potentials of 26,600 MW in wind energy and 350,000 MW in solar energy. Bioenergy potentiates in a sustainable way of 366,310 km per biomass, 291,486 km in African palm, 9,667 km in sugar cane. These scenarios were simulated in a supply/demand with time horizons up until 2030, including an analysis of the effects on the energy systems of the El Niño Southern Oscillation atmospheric component (ENSO). Finally, in order to obtain an appropriate mix of renewable sources that could be introduced in the national energy mix, the Multi-Criteria Analysis method VIKOR was used, allowing to perform performing 5151 possible combinations of renewable projects; the optimal selection corresponds to 600 MW from wind power, 740 MW solar photovoltaic and 660 MW solar thermoelectric. Giving these results to the new scene allowed for incrementing the participation of renewable technologies up to a 0.23% in the current year and up to a 7% of the “energy mix” in the year 2030.     

Evaluation by torque-rheometer of suspensions of semi-rigid and flexible natural fibers in a matrix of poly(vinyl chloride)

The flow properties of three different PVC-natural fiber suspensions were evaluated using a torque-rheometer. The fibers used were extracted from henequen leaves, coconut husk, and bovine leather. They have distinct mechanical properties that produce suspensions with different flow behaviors. Nevertheless, the experimental results show that, at the rates employed, the behavior of the suspensions can be described by a power-law ($ \sigma = m\dot \gamma ^n $). The flow (n) and consistency (m) indexes of each suspension were evaluated using an approximate technique previously developed. The evolution of these indexes as a function of the volume fraction of fibers (Φ) are studied and discussed. It was found that, at diluted concentrations, the value of the flow index unexpectedly increases with the concentration of fibers, especially in those suspensions containing the more flexible fibers. However, at elevated concentrations it substantially diminishes. To model this behavior an empirical function for n(Φ) is proposed. The index of consistency (m) presents a continuous increment with the concentration of fibers. To model the evolution of this parameter with the content of fibers, we have defined a relative consistency index m_r(m_r = m_s/m_o, where m_s and m_o are the suspension and matrix indexes) in a similar form to that established for the relative Newtonian viscosity. The function m_r(Φ) is modeled using several equations used to describe the behavior of this last viscosity (Maron and Pierce, Mooney, Thomas, Sudduth and Polynomial models). Among them, the Sudduth and Polynomial equations were those that better fit the behavior of these type of suspensions. Finally, to test the previous methodology, the theoretical torque values obtained were compared with experimental data for each suspension. Excellent agreement among them was found.