What to do after a data breach? Examining apology and compensation as response strategies for health service providers

Innovative IT-enabled health services promise tremendous benefits for customers and service providers alike. Simultaneously, health services by nature process sensitive customer information, and data breaches have become an everyday phenomenon. The challenge that health service providers face is to find effective recovery strategies after data breaches to retain customer trust and loyalty. We theorize and investigate how two widely applied recovery actions (namely apology and compensation) affect customer reactions after a data breach in the specific context of fitness trackers. Drawing on expectation confirmation theory, we argue that the recovery actions derived from practice, apology, and compensation address the assimilation-contrast model’s tolerance range and, thus, always lead to satisfaction with the recovery strategy, which positively influences customers’ behavior. We employ an experimental investigation and collect data from fitness tracker users during a running event. In the end, we found substantial support for our research model. Health service providers should determine specific customer expectations and align their data breach recovery strategies accordingly.

     

Using habitat guilds to develop habitat suitability criteria for a warmwater stream fish assemblage

The diversity of fish species found in warmwater stream systems provides a perplexing challenge when selecting species for assessment of instream flow needs from physical habitat analyses. In this paper we examined the feasibility of developing habitat suitability criteria (HSC) for the entire fish community of a warmwater stream using habitat guilds. Each species was placed a priori into a guild structure and habitat data were collected for depth, velocity, Froude number, distance to cover, embeddedness and dominant and subdominant substrate. Correct guild classification was tested with linear discriminant analysis for each species. Correct classification based on habitat‐use data was highest for riffle and pool‐cover guilds, whereas the fast‐generalist and pool‐run classes, the broader niche guilds, were more frequently misclassified. Variables most important for discriminating guilds were Froude number, velocity and depth in that order. Nonparametric tolerance limits were used to develop guild suitability criteria for continuous variables and the Strauss linear index was used for categorical variables. We recommend the use of a wide array of variables to establish more accurate habitat analysis. Additionally, guild HSC can be developed with similar effort to that needed to develop HSC for a small number of individual species. Results indicate that a habitat guild structure can be successfully transferred to another river basin and that habitats for a diverse fish assemblage can be adequately described by a small number of habitat guilds. This approach represents an alternative for incorporating entire fish assemblages into habitat analyses of warmwater stream systems. Copyright © 2010 John Wiley & Sons, Ltd.     

Diode-Pumped Solid-State Lasers for Inertial Fusion Energy

We have begun building the Mercury laser system as the first in a series of new generation diode-pumped solid-state lasers for inertial fusion research. Mercury will integrate three key technologies: diodes, crystals, and gas cooling, within a unique laser architecture that is scalable to kilojoule and megajoule energy levels for fusion energy applications. The primary near-term performance goals include 10% electrical efficiencies at 10 Hz and 100J with a 2–10 ns pulse length at 1.047 m wavelength. When completed, Mercury will allow rep-rated target experiments with multiple chambers for high energy density physics research.     

Model-based Regional Assessment of Water Use An Example for Semi-arid Northeastern Brazil

Abstract

Water use assessments are a necessary prerequisite for sustainable water resources management and planning in river basins, federal states, or countries. For reasons of transparency, flexibility, ease of update, and the possibility to generate scenarios of future water use, such assessments are best carried out by applying a water use model. To support water resources planning in two federal states of semi-arid Northeastern Brazil, Ceará and Piauí, the regional-scale water use model NoWUM was developed. It computes withdrawal and consumptive water use for each of 332 municipalities, distinguishing five water use sectors: irrigation, livestock, households, industry, and tourism. The model is suited to simulate the impact of global change and of management measures on water demand. Using NoWUM, the present-day water use situation in Ceará and Piauí is assessed. In addition, the impact of inter-annual climate variability and long-term climate change on irrigation requirements is considered. Scarce and uncertain input data lead to a high level of uncertainty in the model results. It is likely that water use in the most important sector, irrigation, is underestimated, while industrial water use is possibly overestimated. With some modifications, NoWUM has the potential to be applied for water use assessments in other data-poor regions of the globe.     

Is Upregulation of Aquaporin 4-M1 Isoform Responsible for the Loss of Typical Orthogonal Arrays of Particles in Astrocytomas?

The astrocytic endfoot membranes of the healthy blood-brain barrier—contacting the capillary—are covered with a large number of the water channel aquaporin 4 (AQP4). They form orthogonal arrays of particles (OAPs), which consist of AQP4 isoform M1 and M23. Under pathologic conditions, AQP4 is distributed over the whole cell and no or only small OAPs are found. From cell culture experiments, it is known that cells transfected only with AQP4-M1 do not form OAPs or only small ones. We hypothesized that in astrocytomas the situation may be comparable to the in vitro experiments expecting an upregulation of AQP4-M1. Quantitative Real-time PCR (qRT-PCR) of different graded astrocytomas revealed an upregulation of both isoforms AQP4 M1 and M23 in all astrocytomas investigated. In freeze fracture replicas of low-grade malignancy astrocytomas, more OAPs than in high-grade malignancy astrocytomas were found. In vitro, cultured glioma cells did not express AQP4, whereas healthy astrocytes revealed a slight upregulation of both isoforms and only a few OAPs in freeze fracture analysis. Taken together, we found a correlation between the decrease of OAPs and increasing grade of malignancy of astrocytomas but this was not consistent with an upregulation of AQP4-M1 in relation to AQP4 M23.     

The effect of ascorbic acid,citric acid and low pH on the extraction of green tea: How to get most out of it

Green tea seems to have a positive impact on health due to the therein-found flavanols. The amounts of these substances depend on tea preparation. In this paper, the influence of steeping time (3–7 min) and temperature (70–100 °C) on the content of the main flavanols in green tea (epicatechin EC, epicatechin gallate ECg, epigallocatechin EGC, and epigallocatechin gallate EGCg) is presented. Furthermore, additives (phosphate buffers, ascorbic acid in different amounts, and citric acid) are used to investigate the influence of pH, antioxidative, and chelating agents, simulating the addition of lemon juice or pure vitamin C.     

Intrinsic isotopic C labelling of polyphenols

The intrinsic isotopic labelling of plants with ¹³CO₂ is an effective method to generate highly labelled compounds using photosynthesis and avoiding labour-intensive complex organic syntheses. In this study, the intrinsic isotopic labelling of polyphenols in parsley, spinach and peppermint is shown for the first time. The plants were grown in an atmosphere where ¹²CO₂ was replaced by ¹³CO₂, in order to generate highly labelled compounds. The total content of ¹³C as well as the individual polyphenols were analysed by Isotopic Ratio-MS and HPLC–Iontrap-MSⁿ.     

Self-esteem development from young adulthood to old age: A cohort-sequential longitudinal study.

The authors examined the development of self-esteem from young adulthood to old age. Data came from the Americans’ Changing Lives study, which includes 4 assessments across a 16-year period of a nationally representative sample of 3,617 individuals aged 25 years to 104 years. Latent growth curve analyses indicated that self-esteem follows a quadratic trajectory across the adult life span, increasing during young and middle adulthood, reaching a peak at about age 60 years, and then declining in old age. No cohort differences in the self-esteem trajectory were found. Women had lower self-esteem than did men in young adulthood, but their trajectories converged in old age. Whites and Blacks had similar trajectories in young and middle adulthood, but the self-esteem of Blacks declined more sharply in old age than did the self-esteem of Whites. More educated individuals had higher self-esteem than did less educated individuals, but their trajectories were similar. Moreover, the results suggested that changes in socioeconomic status and physical health account for the decline in self-esteem that occurs in old age. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

An electrospray ionization source for integration with microfluidics

We have demonstrated a new electrospray ionization (ESI) device incorporating a tip made from a shaped thin film, bonded to a microfluidic channel, and interfaced to a time-of-flight mass spectrometer (TOFMS). A triangular-shaped thin polymer tip was formed by lithography and etching. A microfluidic channel, 20 microm wide and 10 microm deep, was embossed in a cyclo olefin substrate using a silicon master. The triangular tip was aligned with the channel and bonded between the channel plate and a flat plate to create a microfluidic channel with a wicking tip protruding from the end. This structure aided the formation of a stable Taylor cone at the apex of the tip, forming an electrospray ionization source. This source was tested by spraying several solutions for mass spectrometric analysis. Because the components are all made by lithographic approaches with high geometrical fidelity, an integrated array system with multiple channels can be formed with the same method and ease as a single channel. We tested a multichannel system in a multiplexed manner and showed reliable operation with no significant cross contamination between closely spaced channels.