Logistic Regression Analysis of Customer Satisfaction Data

Variation exists in all processes. Significant work has been done to identify and remove sources of variation in manufacturing processes resulting in large returns for companies. However, business process optimization is an area that has a large potential return for a company. Business processes can be difficult to optimize due to the nature of the output variables associated with them. Business processes tend to have output variables that are binary, nominal or ordinal. Examples of these types of output include whether a particular event occurred, a customer's color preference for a new product and survey questions that assess the extent of the survey respondent's agreement with a particular statement. Output variables that are binary, nominal or ordinal cannot be modeled using ordinary least‐squares regression. Logistic regression is a method used to model data where the output is binary, nominal or ordinal. This article provides a review of logistic regression and demonstrates its use in modeling data from a business process involving customer feedback. Copyright © 2006 John Wiley & Sons, Ltd.     

Implicit processing in the cued recall of young and old adults.

Reports 2 cued recall experiments in which younger and older Ss studied target words varying in number of preexperimental associates. In Exp 1, targets were studied in either the absence or presence of meaning-related context cues, with recall always prompted by the cues. In the absence of context, words with smaller sets of associates were easier to recall than those with larger sets, but this effect was reduced for older Ss. The presence of a study context cue facilitated recall and eliminated the effect of associative set size for both ages. In Exp 2, targets were studied and tested in the presence of unrelated words. In this situation, words with smaller sets of associates were less likely to be recalled than words with larger sets; again the effect was reduced for older Ss. The results are interpreted as an age decrement in processing implicitly activated information. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The framing of relative performance feedback: Seeing the glass as half empty or half full.

It was proposed that individuals' responses to information regarding their relative position in a performance distribution would depend on how they frame the information. To the degree that they focus selectively on the positive features of the feedback (i.e., the number of others who performed worse than them) rather than the negative features (i.e., the number of others who performed better than them) they should report higher ability levels and more positive affective reactions. In Study I, Ss received feedback indicating that they occupied a particular percentile standing in either a large or small distribution. Individuals with negative orientations (depressives and pessimists) reported lower ability levels as a function of increases in comparison group size, whereas individuals with positive orientations (nondepressives and optimists) reported higher ability levels. Presumably, these effects occurred because negatively oriented persons focused on the negative features of the feedback and positively oriented persons focused on the positive features of the feedback. The results of Study 2 support this explanation. Implications for the social comparison literature are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Landmark-based spatial memory in birds (Parus atricapillus and Columba livia): The use of edges and distances to represent spatial positions.

Birds' use of landmarks to identify spatial locations was examined. Black-capped chickadees (Parus atricapillus) and pigeons (Columba livia) searched for hidden food on a 120-cm–2 tray. In each task the target was near an edge with a nearby landmark. On occasional unrewarded tests the landmark was either left in its usual position, shifted parallel to the edge, shifted perpendicular to the edge, or shifted diagonally. On diagonal landmark shifts the birds shifted their searching more in the parallel direction than in the perpendicular, which violates the predictions of the vector sum model (K. Cheng, 1989). In some cases the birds maintained their searching at a constant perpendicular distance under all landmark shifts. This suggests that perpendicular distance to an edge forms an element in determining where to search on the basis of landmarks. Chickadees and pigeons performed similarly, which suggests similarity in the way they encode locations. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Low-power digital radio as a ubiquitous subscriber loop

The recent growth in the use of digital radio is reviewed. The technology used to implement low-power digital radio in the local exchange loop plant is discussed. The integration of digital radio subscriber loops withnetwork intelligence is explored. The relationship between low-power digital radio loops and broadband fiber loops is briefly examined, and standards and frequency allocation activities are summarized     

Recognizing, assessing, and intervening with problems of professional competence.

Working collaboratively, psychologist educators and trainers at the doctoral, internship, and postdoctoral levels; credentialers; practitioners; and students offer 8 proposals for psychologists to consider in recognizing, assessing, and intervening with problems of professional competence in students and practicing professionals. In the proposals, the authors address the following topics: definitions and categories; preparing the system; self-assessment; remediation; diversity; communication across various levels of the system; confidentiality; and ethical, regulatory, and legal underpinnings. They also propose future directions for the assessment of problems in professional competence in both students and practicing psychologists. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Interplay between Humoral and CLA+ T Cell Response against Candida albicans in Psoriasis

Candida albicans (CA) infections have been associated with psoriasis onset or disease flares. However, the integrated immune response against this fungus is still poorly characterized in psoriasis. We studied specific immunoglobulins in plasma and the CA response in cocultures of circulating memory CD45RA⁻ cutaneous lymphocyte antigen (CLA)^+/− T cell with autologous epidermal cells from plaque and guttate psoriasis patients (cohort 1, n = 52), and also healthy individuals (n = 17). A complete proteomic profile was also evaluated in plaque psoriasis patients (cohort 2, n = 114) regarding their anti-CA IgA levels. Increased anti-CA IgA and IgG levels are present in the plasma from plaque but not guttate psoriasis compared to healthy controls. CA cellular response is confined to CLA⁺ T cells and is primarily Th17. The levels of anti-CA IgA are directly associated with CLA⁺ Th17 response in plaque psoriasis. Proteomic analysis revealed distinct profiles in psoriasis patients with high anti-CA IgA. C-C motif chemokine ligand 18, chitinase-3-like protein 1 and azurocidin were significantly elevated in the plasma from plaque psoriasis patients with high anti-CA levels and severe disease. Our results indicate a mechanism by which Candida albicans exposure can trigger a clinically relevant IL-17 response in psoriasis. Assessing anti-CA IgA levels may be useful in order to evaluate chronic psoriasis patients.     

An order-picking operations system for managing the batching activities in a warehouse

Nowadays, customer orders with high product variety in small quantities are often received and requested for timely delivery. However, the order-picking process is a labour-intensive and costly activity to handle those small orders separately. In such cases, small orders are often grouped into batches so that two or more orders can be served at once to increase the picking efficiency and thus reduce the travel distance. In this paper, an order-picking operations system (OPOS) is proposed to assist the formulation of an order-picking plan and batch-handling sequence. The study integrates a mathematical model and fuzzy logic technique to divide the receiving orders into batches and prioritise the batch-handling sequence for picking, respectively. Through the proposed system, the order-picking process can be managed as batches with common picking locations to minimise the travel distance, and the batch-picking sequence can be determined as well. To demonstrate the use of the system, a case study in a third-party logistics warehouse is presented, and the result shows that both the order-picking activity and labour utilisation can be better organised.