Accidents,often the result of an ‘uncontrolled business process’—a study in the (Dutch) chemical industry

Often companies in the (petro‐) chemical industry claim that all possible countermeasures against potential accidents have been taken and therefore accidents are unforeseeable. In this paper we question this statement by analysing the pre‐warning signals (precursors) preceding a number of industrial accidents. 17 accidents that occurred in the (petro‐) chemical industry have been investigated by exploring FACTS, an accident database containing information about industrial accidents worldwide. This paper will demonstrate that the existence of precursor information could have been used to foresee and even prevent these accidents if a proper control action had been initiated. The accidents are analysed further, according to a control model, which was adapted from that of C. Argyris. It demonstrates the ineffectiveness of several elements of business process control loops and that the so‐called ‘double‐loop learning’ cycle is more important than the ‘single‐loop learning’ cycle if one considers safety improvement. Copyright © 2003 John Wiley & Sons, Ltd.     

Biasing a differential pair in low-voltage analog circuits: a systematic approach

This paper deals with a systematic approach to the common mode and the differential mode biasing of a differential transistor pair. Four different variants will be shown, two of these variants show practical importance; a practical circuit of one of these variants turns out to be the traditional long-tailed pair. This variant is mainly suited, if the input signal operates at voltage level, whereas another variant has great advantages if operation at current level occurs. Besides, the latter variant turns out to be very favorable in circuits operating with a single low supply voltage. Two practical circuits based on this variant are given.     

Quality and Reliability Problems from a Consumer's Perspective: an Increasing Problem Overlooked by Businesses?

Currently, many businesses in the consumer electronics industry are facing an increasing number of consumer complaints, despite the application of quality tools that proved to be very powerful in the past. We assessed over 20 new product development projects, to understand the reasons behind the rising number of consumer complaints. We found that businesses are developing more innovative products that are brought to the market faster, with inherently higher uncertainties on the consumer expectations of these products. Current analyses of consumer complaints solely focus on checking if the product is functioning according to the technical specification, and these analyses show a rising number of consumer complaints where no failure could be established. When looking at product quality and reliability from a consumer's perspective, we found that consumers complain not only about technical product failures but also when the product does not satisfy their expectations. In this paper we will take the perspective of the consumer to analyse dissatisfaction with new products from various available sources, which were not set‐up for quality and reliability purposes. We will show that analysing information from these sources gives better information, especially on the non‐technical failures compared with the traditional quality and reliability sources. Copyright © 2006 John Wiley & Sons, Ltd.     

The W-Process for Software Product Evaluation: A Method for Goal-Oriented Implementation of the ISO 14598 Standard

The importance of software product evaluations will grow with the awareness of the need for better software quality. The process to conduct such evaluations is crucial to get evaluation results that can be applied and meet customers' expectations. This paper reviews a well-known evaluation process: the ISO 14598 standard. The review focuses on the difficulties in selecting and evaluating the appropriate evaluation techniques. The review shows that the standard has problems in applying evaluation processes in practice due to insufficient attention to goal definition and to relationships between activities being implicit. Also, the standard ignores the trade-off between goals and resources and pays insufficient attention to feedback. To address these deficiencies, the W-process is proposed. It extends the standard through an improved process structure and additional guidelines.     

A method to prevent excessive numbers of Markov states in Markov models for quantitative safety and reliability assessment

This paper presents a method that will drastically reduce the calculation effort required to obtain quantitative safety and reliability assessments to determine safety integrity levels for applications in the process industry. The method described combines all benefits of Markov modeling with the practical benefits of reliability block diagrams.