Logistic Regression Analysis of Customer Satisfaction Data

Variation exists in all processes. Significant work has been done to identify and remove sources of variation in manufacturing processes resulting in large returns for companies. However, business process optimization is an area that has a large potential return for a company. Business processes can be difficult to optimize due to the nature of the output variables associated with them. Business processes tend to have output variables that are binary, nominal or ordinal. Examples of these types of output include whether a particular event occurred, a customer's color preference for a new product and survey questions that assess the extent of the survey respondent's agreement with a particular statement. Output variables that are binary, nominal or ordinal cannot be modeled using ordinary least‐squares regression. Logistic regression is a method used to model data where the output is binary, nominal or ordinal. This article provides a review of logistic regression and demonstrates its use in modeling data from a business process involving customer feedback. Copyright © 2006 John Wiley & Sons, Ltd.     

Effect of the pressure drop rate on cell nucleation in continuous processing of microcellular polymers

Microllular plastics are cellular polymers characterized by cell densities greater than 10⁹ cells/cm³ and cells smaller than 10 μm. One of the critical steps in the continuous production of microcellular plastics is the promotion of high cell nucleation rates in a flowing polymer matrix. These high nucleation rates can be achieved by first forming a polymer/gas solution followed by rapidly decreasing the solubility of gas in the polymer. Since, in the processing range of interest, the gas solubility in the polymer decreases as the pressure decreases, a rapid pressure drop element, consisting of a nozzle, has been employed as a continuous microcellular nucleation device. In this paper, the effects of the pressure drop rate on the nucleation of cells and the cell density are discussed. The experimental results indicate that both the magnitude and the cell density are discussed. The experimental results indicate that both the magnitude and the rate of pressure drop play a strong role in microcellular processing. The pressure phenomenon affects the thermodynamic instability induced in the polymer/gas solution and the competition between cell nucleation and growth.     

Implicit processing in the cued recall of young and old adults.

Reports 2 cued recall experiments in which younger and older Ss studied target words varying in number of preexperimental associates. In Exp 1, targets were studied in either the absence or presence of meaning-related context cues, with recall always prompted by the cues. In the absence of context, words with smaller sets of associates were easier to recall than those with larger sets, but this effect was reduced for older Ss. The presence of a study context cue facilitated recall and eliminated the effect of associative set size for both ages. In Exp 2, targets were studied and tested in the presence of unrelated words. In this situation, words with smaller sets of associates were less likely to be recalled than words with larger sets; again the effect was reduced for older Ss. The results are interpreted as an age decrement in processing implicitly activated information. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Baseline assessment of metals and hydrocarbons in the sediments of Lake Mulwala, Australia

An assessment of hydrocarbon and metal/metalloids (arsenic, cadmium, copper, lead, mercury, selenium, zinc) contamination in sediments from Lake Mulwala, Australia, was undertaken. The objectives of the study were: (i) to determine the extent of contamination in the lake sediments, compared to Australian and international sediment quality guidelines, and (ii) to attempt to identify the contaminant sources to the lake. With the exception of a few samples containing elevated levels of arsenic and/or mercury, the levels of all contaminants in the sediment samples taken from the lake were below the ‘lower trigger’ of the Australian Sediment Quality Guidelines that would warrant further investigation. High molecular weight hydrocarbons (up to 700 mg kg⁻¹) were found in most sediment samples. Non‐metric statistical analysis indicated that the contaminant distribution was different in different parts of the lake, with the lowest concentrations generally found at the influent to the lake. No definitive source(s) of contamination could be identified for either metalloids or hydrocarbons.     

The framing of relative performance feedback: Seeing the glass as half empty or half full.

It was proposed that individuals' responses to information regarding their relative position in a performance distribution would depend on how they frame the information. To the degree that they focus selectively on the positive features of the feedback (i.e., the number of others who performed worse than them) rather than the negative features (i.e., the number of others who performed better than them) they should report higher ability levels and more positive affective reactions. In Study I, Ss received feedback indicating that they occupied a particular percentile standing in either a large or small distribution. Individuals with negative orientations (depressives and pessimists) reported lower ability levels as a function of increases in comparison group size, whereas individuals with positive orientations (nondepressives and optimists) reported higher ability levels. Presumably, these effects occurred because negatively oriented persons focused on the negative features of the feedback and positively oriented persons focused on the positive features of the feedback. The results of Study 2 support this explanation. Implications for the social comparison literature are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Effects of alternative modeling strategies on outcomes of interpersonal-skills training.

The effects of 2 alternative modeling strategies (using multiple scenarios and combining negative and positive model displays) on outcomes of a behavior modeling training program were explored. Trainees (N?=?72) participated in a program on assertive communication structured to allow for a controlled experimental design that crossed scenario variability (1 vs multiple scenarios) with model display variability (positive model displays vs positive and negative model displays). Outcomes assessed included trainee reactions, learning, and retention and behavioral measures of reproduction and generalization. The effects of multiple scenarios were negligible, but the positive and negative combination of model displays had a significant positive effect on trainee generalization and a significant negative effect on reproduction. Implications for future modeling research and practice are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Fat systems for bakery products

Fat systems for cake, Danish pastries and bread are described in terms of physical and chemical characteristics as well as performance. Results indicate that additives, such as surfactants and dough conditioners in well formulated fat systems, can increase tolerance, improve uniformity and extend storage life of baked products. The polar and nonpolar lipids naturally present in flour are shown to affect finished bread quality, with the polar lipids showing an improving effect. The apparently divergent trends in the development and use of specialized shortenings for specific baked products vs. the development and use of multipurpose bulk systems for a variety of baked products are reviewed. One of seven papers presented in the symposium “Fats and Oils in the Food Industry,” AOCS Meeting, Atlantic City, October 1971.