The process map as an instrument to standardize processes: design and application at a financial service provider

The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services.     

Service integrators in business networks—the importance of relationship values

To realise the potentials of CRM (customer relationship management), relationship-specific processes need to be designed and implemented in companies. This is all the more important and complicated in business networks where two or more actors collaborate to serve the customers. A good collaboration within business networks is the basis for understanding the customer process and identifying customer needs. But, even in these days of customer orientation, transaction orientation is still a matter of strong interest, and the following questions remain to be answered: What is the difference between relationship-oriented processes and transaction-oriented processes, and how can relationship-oriented processes be designed for a business network? The authors give first answers to both questions by using a systematic, goal-oriented specialisation of generic actions. To give an example, one relationship-oriented process will be designed and specified for a certain customer process in the course of this paper.     

Inhibitory deficits in older adults: List-method directed forgetting revisited.

In list-method directed forgetting, participants are cued to intentionally forget a previously studied list while remembering a subsequently presented 2nd list. Results from prior research are inconclusive on whether older adults show deficits in this type of task. In 3 experiments, the authors reexamined the issue and compared younger and older adults' responsiveness to the forget cue. Across the experiments, the forget cue was varied within and between participants, the 2 lists were unrelated and related to each other, and recall of the lists was required simultaneously and successively. In none of the 3 experiments did any age-related difference in directed forgetting performance emerge. List-method directed forgetting is assumed to reflect retrieval inhibition. The present results thus challenge the proposal of a general inhibitory deficit in older adults' memory performance. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A Combined Surface Science and Electrochemical Study of Tungsten Carbides as Anode Electrocatalysts

An effective anode electrocatalyst in direct methanol fuel cell (DMFC) should have high activity for the oxidation of methanol and the decomposition of water, while remaining stable under the relatively harsh anode environment. Although the Pt/Ru bimetallic alloy is currently the most effective anode electrocatalyst, both Pt and Ru are expensive due to limited supplies and both are susceptible to CO poisoning. Consequently, the discovery of less expensive and more CO tolerant alternatives to the Pt/Ru catalysts would help facilitate the commercialization of DMFC. In this paper we will discuss the possibility of using tungsten carbides (WC) and Pt-modified WC as potential anode electrocatalysts in DMFC. We will provide an overview of our recent work, using a combined approach of fundamental surface science studies and in-situ electrochemical evaluation of the activity and stability of tungsten carbides. We will demonstrate the feasibility to bridge fundamental surface science studies on single crystals with the electrochemical evaluation on polycrystalline WC films. We will also discuss the synergistic effect by supporting low coverages of Pt on the WC substrate to further enhance the electrochemical performance of WC.     

Color affects perceived odor intensity.

In Experiment 1, some odorous solutions (e.g., strawberry) were rated as smelling stronger when colored (e.g., red) than when colorless. Experiment 2 showed this effect to be due to a perceptual change rather than a response to experimental demand characteristics. Experiment 3 showed that the color-induced increase in odor intensity is not due to subjects' preexperimental experience with particular color–odor combinations, because the increase occurred with novel ones. We conclude that color induces a weak olfactory percept that combines with odorant-induced percepts. The effect may be due to conditioning or may be the result of residual intersensory neural connections left over from infancy. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Synthesis of pharmacokinetic parameters of vancomycin via bootstrap methods

OBJECTIVE: For the adjustment of individual vancomycin dosages, we estimate the important pharmacokinetic quantities half-life, clearance, and volume of distribution. MATERIAL: To obtain reliable information 293 observations from 244 patients were extracted from 23 published studies on vancomycin. Information about vancomycin's pharmacokinetics out of different sources represents an increase in sample size and, therefore, interpretive power. METHODS: Once the whole of the data had been stratified into a small number of homogeneous clusters based on cofactors, different (robust) estimators (mean, median, Winsorized, and trimmed mean) were calculated for the expected value of the pharmacokinetic parameters of vancomycin within the clusters. Measures of the statistical accuracy such as standard error, bias, mean square error, and confidence interval were estimated via bootstrap methods from large bootstrap sample sizes to compare the quality of the estimators. RESULTS: Due to the homogenization of the data all individual estimator functions yield very similar results and the empirical mean works fairly well as an estimate. The most frequently used estimator with the smallest estimated mean square error was the Winsorized mean.     

Risk of thromboembolic events in patients with atrial flutter

Based on multiple studies, clear, guided anticoagulation therapy is recommended for patients with atrial fibrillation. The value of anticoagulation therapy in patients with atrial flutter, however, is less well established. Little is known about the incidence of thromboembolism in patients with atrial flutter. We evaluated the risk of thromboembolism in 191 consecutive unselected patients referred for treatment of atrial flutter. A history of embolic events was noted in 11 patients. Acute embolism (<48 hours) occurred in 4 patients (3 after direct current cardioversion, 1 after catheter ablation). During follow-up of 26+/-18 months, 9 patients experienced thromboembolic events. During the follow-up, the overall embolic event rate (including acute embolism and thromboembolic events during follow-up) was 7 % in this patient population. Risk indicators for an embolic event in an univariate analysis were organic heart disease (p = 0.037), depressed left ventricular function (p = 0.02), history of systemic hypertension (p = 0.004), and diabetes mellitus (p = 0.0038). Using multivariate analysis, a history of hypertension was the only independent predictor for elevated embolic risk in this patient population (odds ratio = 6.5; 95% confidence intervals 1.5 to 45). Thus, the thromboembolic risk is higher than previously recognized for patients with atrial flutter. Anticoagulation therapy may decrease this risk.     

无铅无乙基硫脲氯醚橡胶硫化体系的开发

由于健康和环境方面的原因,在欧洲,氯醚橡胶是不允许使用含铅和乙基硫脲的硫化体系的。因此,研发无铅无乙基硫脲的硫化体系迫在眉睫。通过使用特殊的商业化的材料,可使氯醚混炼胶的物理机械性能、耐热老化性、耐燃油性能、贮存稳定性及成本均达到或超过含铅硫化体系的氯醚混炼胶。新研发的无铅无乙基硫脲硫化体系氯醚胶的贮存期至少可以达到7周。同时,这些无铅无乙基硫脲硫化体系氯醚胶的材料成本与含铅硫化体系的相当。