In Automatic We Trust: Investigating the Impact of Trust,Control, Personality Characteristics,and Extrinsic and Intrinsic Motivations on the Acceptance of Autonomous Vehicles

ABSTRACT

According to industry research, the automation of vehicles promises a revolution in traffic safety, mobility, and quality of life. However, the success of such vehicles depends on their acceptance. This study investigates the influence of trust in technology, concerns of giving up control, perceived usefulness, perceived ease of use, the personality factor innovativeness, and the enjoyment of driving a car on the a priori intention to adopt an autonomous vehicle. By means of an online survey with 369 German participants, our study shows that trust in the technology and the concern about handing over control to a machine go hand in hand as respondents’ cognitive and affective perception of this innovation. Moreover, perceived usefulness represents an influential factor, while the enjoyment of driving a car is a barrier to the technology’s acceptance. Innovators represent a promising target for campaigns, as they are more likely to adopt an autonomous vehicle.     

How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust

Trust is generally assumed to be an important precondition for people’s adoption of electronic services. This paper provides an overview of the available research into the antecedents of trust in both commercial and non-commercial online transactions and services. A literature review was conducted covering empirical studies on people’s trust in and adoption of computer-mediated services. Results are described using a framework of three clusters of antecedents: customer/client-based, website-based, and company/organization-based antecedents. Results show that there are many possible antecedents of trust in electronic services. The majority of the research has been conducted in the context of e-commerce; only few studies are available in the domains of e-government and e-health. For many antecedents, some empirical support can be found, but the results are far from univocal. The research calls for more, and particularly more systematic, research attention for the antecedents of trust in electronic services. The review presented in this paper offers practitioners an overview of possibly relevant variables that may affect people’s trust in electronic services. It also gives a state-of-the-art overview of the empirical support for the relevance of these variables.     

Shall I Tell You Where I Live and Who I Am? Factors Influencing the Behavioral Intention to Disclose Personal Data for Online Government Transactions

The success of an online transaction with a government organization depends on citizen's willingness to share personal data relevant for the transaction. However, disclosing personal data online is oftentimes considered risky. It has been substantiated in a number of empirical studies that perceptions of the risks involved in sharing personal data in the virtual environment could hinder Internet users from engaging in online transactions that require the disclosure of personal data. Results of a large-scale online survey with 2,202 Dutch Internet users reveal that trust in government organizations is a very important determinant of personal data disclosure intention among users with and without e-government experience. Low perceptions of risks, high expectations of the benefits of e-government services, and strong beliefs in the adequacy of legal protection mechanisms could also positively influence users' intention to share personal data for e-government services. The negative relation between trust and risk perceptions is also established, as citizens' trust in government organizations could reduce perceptions of the risks involved in disclosing personal data online.     

I trust not therefore it must be risky: Determinants of the perceived risks of disclosing personal data for e-government transactions

Although it is plausible to assume that the risks of disclosing personal data online are inexorably more prevalent in transactions with commercial organizations than with government organizations, such risks can also thrive in exchanges with the latter. While it is argued that risk perceptions necessitate trust, several studies have also noted that trust in an interaction or an exchange partner could significantly contribute to the reduction of the perceptions of the risks involved in an interaction or an exchange. An Internet-based survey with 208 Internet users from three Dutch cities was conducted to collect the necessary data to test the research hypotheses. Results of the online survey reveal that Dutch Internet users’ trust in a government organization’s ability to protect citizens’ personal data and users’ assessment of the sensitivity of personal data disclosed for e-government transactions are related to the perceived risks of disclosing such data negatively and positively, respectively.