Designing for self-organisation in sociotechnical systems: resilience engineering,cognitive work analysis,and the diagram of work organisation possibilities

In designing sociotechnical systems, accounting for the phenomenon of self-organisation is critical. Empirical studies show that workers in these systems adapt not just their individual behaviours, but also their collective structures to deal with complex work environments. The concept of self-organisation can explain how such adaptations can be achieved spontaneously, continuously, and relatively seamlessly, and why this phenomenon is important for dealing with instability, uncertainty, and unpredictability in the task demands. However, existing design approaches such as resilience engineering and cognitive work analysis are limited in their capacity to design for self-organisation. This paper demonstrates that the diagram of work organisation possibilities, a recent addition to cognitive work analysis, provides a sound theoretical basis for designing for self-organisation. That is, it shows how essential components of the diagram are aligned with the concept of self-organisation and are well-grounded in empirical observations of adaptation in a variety of sociotechnical systems, specifically emergency management, military, and healthcare systems. Consequently, designs based on this diagram should have the potential to facilitate the emergence of new spatial, temporal, and functional organisational structures from the flexible actions of individual, interacting actors, thereby enhancing a system’s capacity for dealing with a dynamic, ambiguous work environment. Future research should focus on validating these ideas and demonstrating their value in industrial settings.

     

A new component of visual orienting: Implicit effects of peripheral information and subthreshold cues on covert attention.

Four experiments examined effects of peripheral cue stimuli on covert spatial attention. In Experiment 1 target stimuli were preceded by a pair of bilaterally presented cue letters. The relative location of the cues predicted target location (left or right), but participants were not informed of this. After a brief practice period, visual orienting was influenced by the letter cues. This implicit peripheral cuing effect was unrelated to participants' awareness of the cue-target relationship. Experiments 2 and 3 showed that visual orienting may occur independently of both perceptual awareness of the peripheral cue event itself and contingency awareness concerning the cue–target relation. Experiment 4 demonstrated that implicit peripheral cuing is qualitatively distinct from voluntary orienting. These findings are discussed in relation to work on spatial attention, implicit learning, and perception without awareness. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Analysing activity in complex systems with cognitive work analysis: concepts,guidelines and case study for control task analysis

Cognitive work analysis is gaining momentum as an approach for the analysis, design and evaluation of complex sociotechnical systems. This paper focuses on control task analysis (ConTA), the second phase of cognitive work analysis. The paper consolidates existing approaches to ConTA and extends the basic concepts, in particular, by asserting that activity in some work systems is better characterized by both work situations and work functions and by introducing a new formative representation for ConTA called the contextual activity template. In addition, the paper proposes a set of methodological guidelines for performing ConTA and presents a case study of a ConTA for a first-of-a-kind military system called Airborne Early Warning and Control. As well as illustrating the conceptual extensions and methodological guidelines for ConTA by example, this case study highlights some of the difficulties of conducting ConTA for first-of-a-kind, complex systems during the early stages of development.     

Designing teams for first-of-a-kind, complex systems using the initial phases of cognitive work analysis: case study

We present a technique for team design based on cognitive work analysis (CWA). We first develop a rationale for this technique by discussing the limitations of conventional approaches for team design in light of the special characteristics of first-of-a-kind, complex systems. We then introduce the CWA-based technique for team design and provide a case study of how we used this technique to design a team for a first-of-a-kind, complex military system during the early stages of its development. In addition to illustrating the CWA-based technique by example, the case study allows us to evaluate the technique. This case study demonstrates that the CWA-based technique for team design is both feasible and useful, although empirical validation of the technique is still necessary. Applications of this work include the design of teams for first-of-a-kind, complex systems in military, medical, and industrial domains.     

Evaluating design proposals for complex systems with work domain analysis

In this paper we propose a new framework for evaluating designs based on work domain analysis, the first phase of cognitive work analysis. We develop a rationale for a new approach to evaluation by describing the unique characteristics of complex systems and by showing that systems engineering techniques only partially accommodate these characteristics. We then present work domain analysis as a complementary framework for evaluation. We explain this technique by example by showing how the Australian Defence Force used work domain analysis to evaluate design proposals for a new system called Airborne Early Warning and Control. This case study also demonstrates that work domain analysis is a useful and feasible approach that complements standard techniques for evaluation and that promotes a central role for human factors professionals early in the system design and development process. Actual or potential applications of this research include the evaluation of designs for complex systems.