PROBLEM-SOLVING SUPPORT FOR TQM A Hypertext Approach

New IS technology is contributing to continuous quality improvement throughout the organization. Hypertext and hypermedia offer new ways for decision makers to gain easy and relevant access to information. By combining hypertext with total quality tools, decision makers are able to explore the richness of data bases in more creative and useful ways. This article describes how you can develop a hypertext system that can help employees improve their job performance through better problem solving.     

A framework to identify factors affecting the performance of third-party B2B e-marketplaces: A seller’s perspective

This study conducted exploratory research to determine factors affecting the performance of third-party B2B e-marketplaces from a seller’s perspective. Building on the relevant literature, ten factors were proposed and mapped into the domain-specific model for e-marketplaces. The performance of e-marketplaces was measured in terms of customer loyalty and trading volume. The proposed model was tested on data from 200 selling companies in Thailand participating in various third-party B2B e-marketplaces. The exploratory factor analysis generated seven factors. Partial least squares structural equation modeling was employed to test the research model. There were three major findings. First, the reputation of e-marketplace and trust in market makers, as well as transaction cost reduction and website usability, had significant effects on customer loyalty. Second, website reliability had a positive impact on trading volume. Finally, the relative advantage and number of buyers had significant effects on both customer loyalty and trading volume. These findings reveal factors previously unreported in the literature on e-marketplaces, and they can be used by practitioners to improve performance.     

Selecting an EDI Third-Party Network

Third-party networks or value added networks (VANs) are in competition with each other, so they have an incentive to offer good services at competitive prices to business customers. All VANs are not the same. in this volatile market, selecting an EDI third-party network should be a carefully considered process to ensure that users can take full advantage of offered services. This article presents a framework for the selection of an EDI third-party network.     

Adoption of e-Government Services in Pakistan: A Comparative Study Between Online and Offline Users

An empirical study was conducted to investigate the critical factors influencing the citizens’ intention to adopt e-government services at different levels of service maturity, i.e., information and transaction levels. An integrated conceptual model is proposed and validated. Data were collected using the quota sampling method from two user groups, i.e., online and offline. The empirical evidence, discussion, and recommendations provide guidelines to the Pakistani government to follow in order to increase citizens’ potential to utilize e-government services.