企业以顾客为中心的营销策略过程研究

试图构建企业以顾客为中心的营销策略过程的一般模型，并利用已有的研究成果对其构成要素进行了深入分析．在此基础上，对此模型所形成的企业营销策略循环进行分类分析，并以实例说明它们所代表的现实意义，从而为企业的决策提供帮助．     

Mining for trigger events with survival analysis

This paper discusses a new application of data mining, quantifying the importance of responding to trigger events with reactive contacts. Trigger events happen during a customer’s lifecycle and indicate some change in the relationship with the company. If detected early, the company can respond to the problem and retain the customer; otherwise the customer may switch to another company. It is usually easy to identify many potential trigger events. What is needed is a way of prioritizing which events demand interventions. We conceptualize the trigger event problem and show how survival analysis can be used to quantify the importance of addressing various trigger events. The method is illustrated on four real data sets from different industries and countries.     

企业间的商战模型分析

针对日益激烈的市场竞争，探讨了引发大规模商战的原因，建立了两企业集团间的商战模型，并分析了模型的均衡点，同时在此基础上建立了多个企业集团问商战模型，分析了模型的稳定性，最后根据模型的结论给出了企业间避免恶性商战的相关建议与对策。     

涂料的发展和市场新动态（Ⅰ）

介绍了近年来国内外涂料生产和市场的一些情况,特别对国外企业在中国投资设厂的分布和产能做了重点论述,介绍了近年来国内外研发的一些新产品。     

陶瓷企业公共关系与市场营销

公共关系是提高企业形象竞争力的法宝,企业将公共关系运用于营销活动之中,能够与社会公众建立、维持和发展良好的互利关系,通过树立良好的企业形象和信誉,从而为企业市场营销创造一个和谐的环境。从公共关系与市场营销的内涵入手,对市场营销中公共关系的作用和具体应用进行了初步的分析,希望通过这些分析,能够引起陶瓷企业在营销活动中对公共关系的注意。     

A UNIFIED FRAMEWORK OF TARGETED MARKETING USING CUSTOMER PREFERENCES

One of the fundamental tasks of targeted marketing is to elicit associations between customers and products. Based on the results from information retrieval and utility theory, this article proposes a unified framework of targeted marketing. The customer judgments of products are formally described by preference relations and the connections of customers and products are quantitatively measured by market value functions. Two marketing strategies, known as the customer‐oriented and product‐oriented marketing strategies, are investigated. Four marketing models are introduced and examined. They represent, respectively, the relationships between a group of customers and a group of products, between a group of customers and a single product, between a single customer and a group of products, and between a single customer and a single product. Linear and bilinear market value functions are suggested and studied. The required parameters of a market value function can be estimated by exploring three types of information, namely, customer profiles, product profiles, and transaction data. Experiments on a real‐world data set are performed to demonstrate the effectiveness of the proposed framework.     

民族文化差异与日用陶瓷的文化营销

在经济全球化的背景下,由于民族文化、区域文化差异性和多样性的存在,日用陶瓷企业在开展国际营销活动时需要一个行之有效的营销策略。本文通过分析民族文化差异,为日用陶瓷企业实施国际文化营销提供一些建议。     

奥妙洗衣粉广告之魅力

阐述了要把去除污渍的能力转化成自由生活方式的源动力和妈妈对孩子的培育与关爱融人到每件干净的衣物中，通过一系列广告战役和概念营销捕获目标消费群体的心。     

试论供电企业的电力营销管理方法

树立正确的营销意识,丰富营销方法,有利于供电企业更好地适应不断变化的市场,提供质量更高的市场服务。分析了供电企业电力营销中存在的问题,提出了具体的改革方法。