销售企业客户服务体系建设的几点建议

在阐述客户服务意义的基础上，提出对中国石化成品油销售企业客户服务体系建设的建议，即建立以客户为尊的服务理念；建设特色企业文化；完善员工服务体系；注重细节，提高服务质量；整合现有客户体系资源，拓展服务功能。     

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我国是煤资源大国，长期来在采煤的同时，抽放排空大量煤层瓦斯，不仅浪费大量资源，还严重污染大气。利用煤层瓦斯发电是解决煤层瓦斯放空的重要途径 。文章介绍一种全新的有别于传统 发动机的瓦斯内燃机空燃自动混合控制装置，其中包括：煤层瓦斯的理化特性、装置的结构、工作原理及工作过程，阐述了结构参数对发动机性能的影响。经过在中心瓦斯工区内燃发动机组群上安装试运行，结果表明：该装置可以适用于高、中、低不同浓度的煤层瓦斯，性能稳定、可靠，达到了设计性能指标，完全满足燃气,内燃机组的使用要求，并取得了很好的经济效益、生态效益和环保效益。     

Synthesis, Characterization, and Formation Process of Na-X Zeolite from Coal Fly Ash

Using the SiO₂ and Al₂O₃ components of the amorphous phase in coal fly ash (Fa), Fa was converted to Na-X zeolites in NaOH-NaAlO₂ solutions by stirring at 35°C for 72 hr and then aging at 85°C for a given period. The molar ratio SiO₂/Al₂O₃ of the starting materials was controlled from 2.0 to 13.2. The resulting materials were characterized by various means. Increasing the SiO₂/Al₂O₃ ratio of the starting material increased the degree of crystallinity of faujasite, exhibiting a maximum at SiO₂/Al₂O₃ = 8.0. The faujasite formed was identified as Na-X zeolite with Si/Al = 1.20. The amorphous phase in Fa was dissolved during the stirring to form a precursor of zeolite, such as amorphous aluminosilicate. The Na-X zeolite was formed by aging for 24 hr, and the degree of crystallinity of this material was increased with the increasing aging period. The cation exchange capacity and specific surface area were increased with the increasing degree of crystallinity of the Na-X zeolites.     

Developing Cost Response Models for Company-Level Cost Flow Forecasting of Project-Based Corporations

The difficulty in applying the standard curve (S-curve) and cost-schedule integration (CSI) techniques for company-level cost flow forecasting in a project-based industry is the prerequisite of forecasting future unknown individual projects and contract classifications. By analyzing cost flows at the company level through a pool of macroeconomic and internal financial data, this paper proposes an innovative approach to firm-specific model estimation. First, a series of data transformations introduce linear relationships between cost, macroeconomic, and internal financial variables. Second, multivariate regression analysis is employed for initial model building. Third, for the purposes of model restructuring, a subsequent application of Yule–Walker estimates and incomplete principal component analysis is used. This paper uses a sample of four project-based construction firms to demonstrate model performance. Using this methodology, mean absolute percentage error (MAPE) values of the forecasting models range from 0.27 to 0.60%. As such, the transformed cost, macroeconomic, internal financial data could strongly predict company-level cost flow forecasting. While converting the predicted cumulative cost data to periodic cost flows, the MAPE values were augmented, ranging from 7.04 to 17.55%, thus, requiring future research.     

Apparent versus true density for the volume-to-weight transformation in coal blends

This work reviews the procedures involved in the conversion of the petrographic characterization data of blended coals into weight percentages of the single coals in the blends, the selection of the most suitable parameter for describing the density of the coals being critical. First, the fundamentals of the volume-to-weight transformation of the petrographic data were developed by means of mathematical formulae. This part of the procedure highlighted the need to use a density value adapted to the resolving power of the optical microscope. It was found that mercury penetration at 5 MPa, as determined by mercury porosimetry, was best suited for this purpose. A literature survey of published coal density data revealed that the use of correlations between coal density and rank was not an accurate enough procedure to deal with the relatively low corrections involved in the transformation of petrographic data. In the end, three binary blends were prepared from six carefully selected coals and polished particulate blocks of these blends were petrographically analysed to determine their compositions on a volume per cent basis. The best fit of these volume percentages with the weight percentages used in the formulation of the blends was found for a density correction based on mercury penetration at 5 MPa, in agreement with the empirical analysis.     

6m焦炉投产初期的热工管理

简要介绍焦化厂6m焦炉投产一年多以来的生产现状，整改措施和焦炉热工管理。     

Kinetic Study on Absorption of SO2 and NOX with Acidic NaClO2 Solutions Using the Spraying Column

The operating conditions of this study are close to the typical operating conditions of flue gas desulfurization system in coal-fired power plants. The aim of this study is to investigate the absorption kinetics of SO2 and NO from simulated flue gas into an aqueous solution of acidic sodium chlorite using a bench-scale spraying column. The range of absorption rates measured in this study is between 1.91×10?11 and 9.59×10?10?mol?s?1?cm?2. The range of rate constants measured in this study is between 1.32×107 and 1.21×108?(L?mol?1)1.9?s?1, and the average rate constant is 6.16×107?(L?mol?1)1.9?s?1. The activation energy and frequency factor are 129 Kcal/mol (53.97 KJ/mol) and 6.93×1016?[(L/mol)1.9/s], respectively.     

成品油销售企业导入顾客满意战略之浅见

从中国石化股份有限公司浙江温岭石油分公司所面临的市场态势和企业的经营状况出发，考虑企业的长足发展，阐述了实施顾客满意（CS）战略的紧迫性，指出必须实施CS战略，必须要在组织落实、宣传发动、具体措施及奖惩分明的激励机制等各方面采取得力措施。     

我国煤炭生产的环境问题及其对策研究

论文分析了我国煤炭生产中所存在的环境问题 ,并提出采取应用全面绿色管理、贯彻实施ISO14 0 0 0系列标准及推广应用清洁生产等对应措施和方法。其中全面绿色管理是作者首次提出的全新概念。     

煤气发生炉自动控制系统设计

介绍了煤气发生系统的组成和工作流程,进一步分析了系统的功能和输入输出需求.在控制系统总体结构设计和硬件设计的基础上,详细论述了自动加煤和自动除灰的程序流程设计.实际应用表明了该控制系统设计的合理性.