S1240一次呼叫转移命令不成功故障的排除

对S1240交换机一次呼叫转移命令不成功故障排除的过程进行了分析。     

基于呼叫中心的客户关系管理系统服务流程优化研究

针对钢铁企业物流公司客户关系管理现状,及其客户服务请求处理流程中的不足,提出了基于呼叫中心的钢铁企业最优化客服请求处理流程及其技术实现,给出了平台功能设计,探讨了平台实现的关键技术。该系统充分满足客户满意度以及服务请求处理的及时性,快速性,确切性,可操作性等方面要求。     

Web Service性能测试的两种测试脚本设计方法

Web Service接口技术越来越广泛地应用到信息系统之中,Web Service接口的性能测试需求也越来越多。给出使用LoadRunner和SOAP UI工具进行Web Service接口性能测试的两种测试脚本设计方法,即Service Call方式的测试脚本设计方法和SOAP方式的测试脚本设计方法。     

Test frame updating in CPM testing of Prolog programs

Category Partition Method (CPM) is a general approach to specification-based program testing, where test frame reduction and refinement are two important issues. Test frame reduction is necessary since too many test frames may be produced, and test frame refinement is important since during CPM testing new information about test frame generation may be achieved and considered incrementally. Besides the information provided by testers or users, implementation related knowledge offers alternative information for reducing and refining CPM test frames. This paper explores the idea by proposing a call patterns semantics based test frame updating method for Prolog programs, in which a call patterns analysis is used to collect information about the way in which procedures are used in a program. The updated test frames will be represented as constraints. The effect of our test frame updating is two-fold. On one hand, it removes “uncared” data from the original set of test frames; on the other hand, it refines the test frames to which we should pay more attention. The first effect makes the input domain on which a procedure must be tested a subset of the procedure’s input domain, and the latter makes testers stand more chance to find out the faults that are more likely to show their presence in the use of the program under consideration. Our test frame updating method preserves the effectiveness of CPM testing with respect to the detection of faults we care. The test case generation from the updated set of test frames is also discussed. In order to show the applicability of our method an approximation call patterns semantics is proposed, and the test frame updating on the semantics is illustrated by an example.

Implementation of call admission control scheme in next generation mobile communication networks using particle swarm optimization and fuzzy logic systems

In the present and next generation wireless networks, cellular system remains the major method of telecommunication infrastructure. Since the characteristic of the resource constraint, call admission control is required to address the limited resource problem in wireless network. The call dropping probability and call blocking probability are the major performance metrics for quality of service (QoS) in wireless network. Many call admission control mechanisms have been proposed in the literature to decrease connection dropping probability for handoffs and new call blocking probability in cellular communications. In this paper, we proposed an adaptive call admission control and bandwidth reservation scheme using fuzzy logic control concept to reduce the forced termination probability of multimedia handoffs. Meanwhile, we adopt particle swarm optimization (PSO) technique to adjust the parameters of the membership functions in the proposed fuzzy logic systems. The simulation results show that the proposed scheme can achieve satisfactory performance when performance metrics are measured in terms of the forced termination probability for the handoffs, the call blocking probability for the new connections and bandwidth utilization.     

一种提高无线网络语音通话数量的方法

语音通话(Voice over IP)已经成为无线局域网中的一种重要的应用,并且近年来得到了越来越广泛的关注.分析了无线局域网所能支持的语音通话的最大数量,并在网络仿真器NS2上建立了IEEE 802.11语音通话的仿真模型根据仿真分析结果,提出一种自适应传输间隔接入控制方法,提高了IEEE 802.11无线局域网支持语音通话的数量.在自适应传输间隔接入控制方法中,基站(Base Station)通过监测网络冲突概率,自适应的改变网络中语音通话的传输间隔,使网络始终工作在非饱和状态.仿真实验结果表明,提出的白适应传输间隔接入控制方法不仅能够保证IEEE 802.11无线局域网中语音通话的质量,还可以增加网络所能支持语音通话的数量.     

Congestion prevention in broadband wireless access systems: An economic approach

While the demand for mobile broadband wireless services continues to increase, radio resources remain scarce. Even with the substantial increase in the supported bandwidth in the next generation broadband wireless access systems (BWASs), it is expected that these systems will severely suffer from congestion, due to the rapid increase in demand of bandwidth-intensive multimedia services. Without efficient bandwidth management and congestion control schemes, network operators may not be able to meet the increasing demand of users for multimedia services, and hence they may suffer an immense revenue loss. In this paper, we propose an admission-level bandwidth management scheme consisting of call admission control (CAC) and dynamic pricing. The main aim of our proposed scheme is to provide monetary incentives to users to use the wireless resources efficiently and rationally, hence, allowing efficient bandwidth management at the admission level. By dynamically determining the prices of units of bandwidth, the proposed scheme can guarantee that the number of connection requests to the system are less than or equal to certain optimal values computed dynamically, hence, ensuring a congestion-free system. The proposed scheme is general and can accommodate different objective functions for the admission control as well as different pricing functions. Comprehensive simulation results with accurate and inaccurate demand modeling are provided to show the effectiveness and strengths of our proposed approach.     

一种基于访问图优化的缓存替换算法

针对目前数据库缓存替换算法替换策略单一,无法预测即将执行SQL语句的不足,提出了一种基于访问图优先的缓存替换算法CG-ABR(Call Graph Optimizing Adaptive Buffer Replacement).该算法通过查询优化器获得当前数据访问类型,自动调整缓存替换算法以适应实时变化的访问类型,改进了缓存访问的管理方法,并根据SQL语句的应用逻辑执行顺序来构造访问图Call Graph,基于Call Graph以预测将要执行的SQL语句,替换出未来不会被访问的页面缓存,以达到缓存空间优化的目的.实验结果与分析表明,CG-ABR算法是有效的,对实时变化的访问类型有较好的缓存命中率,具有良好的应用价值.     

Outsourcing strategy in two-stage call centers

This paper considers ‘two-stage’ call centers where some incoming calls are completed by first service while others require an additional second service. Although this type of call center is not uncommon, it has not been dealt with, if any, in the call center literature. In this paper, we introduce the concept of the ‘two-stage’ call center and discuss its features. Furthermore, we develop an effective outsourcing strategy in ‘two-stage’ call centers. To this end, we model ‘two-stage’ service system and propose several call routing structures. The structures are compared through numerical test and conventional queueing theories form the theoretical basis of our study.     

基于VCG机制的无线网络呼叫接入控制算法

提出一种基于VCG机制的无线网络呼叫接入控制（CAC）算法。该算法采用VCG机制调节用户需求,控制资源分配,以实现资源合理使用。CAC算法适合于无线接入网络中多业务服务、多优先级服务的情况。仿真结果表明,将VCG机制与CAC算法结合,能较好地改善无线网络性能,提高系统连接级的QoS。