服务设计范式下复杂问题解决的思维方法

目的相对于传统设计任务思考的功能与造型,当代企业所面对的是复杂且不断变化的服务体验及组织架构层面的设计问题,这些设计问题的解决依赖于自然科学和社会科学的集成融合。方法通过设计思考,以人为中心,基于具体情境,集成跨学科知识,梳理复杂问题,提出问题解决途径。结论设计思考不能单独考虑外显的设计创新,还必须关注包括无形的服务在内的整个系统。

The Thinking of Complex Problems Solving in Service Design Paradigm

These contemporary enterprises are facing the complex and changing service experience and organization structure of design issues that compared with the traditional design tasks just involved function and shape. The solutions of these problems depend on the integration of nature science and social science. We can find the solution to the problems through the design thinking, which is human-centered, based on specific circumstances, to integrate interdisciplinary knowledge for treating the complex problems. Design thinking must not only separately consider design innovation, but also observe and think about the innovation of the whole system.