Models and algorithms for the heterogeneous dial-a-ride problem with driver-related constraints

This paper introduces models and algorithms for a static dial-a-ride problem arising in the transportation of patients by non-profit organizations such as the Austrian Red Cross. This problem is characterized by the presence of heterogeneous vehicles and patients. In our problem, two types of vehicles are used, each providing a different capacity for four different modes of transportation. Patients may request to be transported either seated, on a stretcher or in a wheelchair. In addition, some may require accompanying persons. The problem is to construct a minimum-cost routing plan satisfying service-related criteria, expressed in terms of time windows, as well as driver-related constraints expressed in terms of maximum route duration limits and mandatory lunch breaks. We introduce both a three-index and a set-partitioning formulation of the problem. The linear programming relaxation of the latter is solved by a column generation algorithm. We also propose a variable neighborhood search heuristic. Finally, we integrate the heuristic and the column generation approach into a collaborative framework. The column generation algorithm and the collaborative framework provide tight lower bounds on the optimal solution values for small-to-medium-sized instances. The variable neighborhood search algorithm yields high-quality solutions for realistic test instances.