Creative communication for chance discovery in shopping |
| |
Authors: | Shoji Hiroko Hori Koichi |
| |
Affiliation: | (1) Department of Advanced Interdisciplinary Studies, The University of Tokyo, 4-6-1 Komaba, Meguro-ku, 153-8904 Tokyo, Japan |
| |
Abstract: | This study considered an information presentation method to help customers make a concept-articulation type of purchase. When
customers follow the concept-articulation type of thinking, they only have vague requirements and try to make a gradual clarification
of what they really want through the interaction with salesclerk(s). Skillful salesclerks can communicate with their customers
appropriately to discover an opportunity for bringing the customers to their concept-articulation, which often leads to a
successful sale. Based on the observations from our analysis of these human behavior in actual purchase activities, we constructed
a system called S-Conart (Concept Articulator for Shoppers) to support the concept-articulation type of purchase. The user
study conducted using S-Conart shows that using a different method of presenting information can cause a change in the user’s
mental world, which is also observed in a real-life shopping situation, although in a different form. The result of this user
study suggests the possibility of chance discovery by customers themselves, which is expected to be useful for building support
systems for concept-articulation type of shoppers.
Hiroko Shoji: She is an associate professor in the Department of Information and Communication Sciences at Kawamura Gakuen Women’s University,
and also a doctoral student in the Department of Advanced Interdisciplinary Studies at the University of Tokyo. She received
her B.S. in mechanical engineering in 1989 and her M.Eng. in mechanical engineering and engineering synthesis in 1991 from
the University of Tokyo. Her current research interests include creativity in real life and chance discovery. She was awarded
a Research Promotion Award from Japanese Society for Artificial Intelligence (JSAI) in 2000.
Koichi Hori, D.Eng.: He received his B.Eng, M.Eng, and Dr.Eng. degrees in electronic engineering from the University of Tokyo, in 1979, 1981,
and 1984, respectively. In 1984, he joined National Institute of Japanese Literature, where he developed AI systems for literature
studies. Since 1988, he has been with the University of Tokyo. He is currently a professor with Department of Advanced Interdisciplinary
Studies, the University of Tokyo. From September 1989 to January 1990, he also held a visiting position at University of Compiegne,
France. His current research interests include AI technology for supporting human creative activities, cognitive engineering
and Intelligent CAD systems. Professor Hori is a member of IEEE, ACM, IEICE, IPSJ, JSAI, JSSST, and JCSS. |
| |
Keywords: | Purchase Online Shopping Concept Articulation Creativity Chance Discovery |
本文献已被 SpringerLink 等数据库收录! |
|