| 来电助手业务运营质量评价方法 |
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| 引用本文： | 宫健,王纯.来电助手业务运营质量评价方法[J].电信工程技术与标准化,2009,22(6):77-80. |
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| 作者姓名： | 宫健 王纯 |
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| 作者单位： | 北京邮电大学网络与交换技术国家重点实验室,北京,100876;东信北邮信息技术有限公司,北京,100191 |
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| 基金项目： | 国家杰出青年科学基金，国家重点基础研究发展规划(973计划)，电子信息产业发展基金 |
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| 摘 要： | 来电助手业务作为一种新兴的电信增值业务,最近得到了越来越多的关注和发展。其运营质量的好坏,直接影响着运营商的利益和业务未来的发展。本文提出一种来电助手业务运营质量评价方法,帮助运营商完善现有的来电助手业务系统,使其更好的支持来电助手业务的开展。
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| 关 键 词： | 来电助手 电信增值业务 运营质量评价 |
Operation Quality Evaluation Method of Phone Assistance Service |
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| Gong Jian,Wang Chun.Operation Quality Evaluation Method of Phone Assistance Service[J].Telecom Engineering Technics and Standardization,2009,22(6):77-80. |
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| Authors: | Gong Jian Wang Chun |
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| Affiliation: | Gong Jian1,2 Wang Chun1,2(1 State Key Lab of Networking , Switching Technology,Beijing University of Posts , Telecommunications,Beijing 100876)(2 EBUPT Information Technology Co.Ltd.,Beijing 100191) |
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| Abstract: | As a new value-added telecom service,phone assistance service recently has gained more attention and development.The quality of its operations directly influences the interests of operators and the future development of this service.This paper presents an operation quality evaluation method of phone assistance service,helping operators improve the existing service system and supporting the development of phone assistance service. |
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| Keywords: | phone assistance value-added telecom services operation quality evaluation |
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