Portraying the practice of decision-making in requirements engineering: a case of large scale bespoke development

Complex decision-making is a prominent aspect of requirements engineering (RE) and the need for improved decision support for RE decision-makers has been identified by a number of authors in the research literature. A first step toward better decision support in requirements engineering is to understand multifaceted decision situations of decision-makers. In this paper, the focus is on RE decision-making in large scale bespoke development. The decision situation of RE decision-makers on a subsystem level has been studied at a systems engineering company and is depicted in this paper. These situations are described in terms of, e.g., RE decision matters, RE decision-making activities, and RE decision processes. Factors that affect RE decision-makers are also identified.