| MPLS在企业IP Call Center中的应用研究 |
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| 引用本文： | 石穿,乐嘉锦.MPLS在企业IP Call Center中的应用研究[J].广东电脑与电讯,2008(11):62-65. |
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| 作者姓名： | 石穿 乐嘉锦 |
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| 作者单位： | [1]上海微创软件有限公司,上海200241 [2]东华大学,上海200051 |
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| 摘 要： | 本文首先对现今企业CallCenter业务的QoS需求进行了分析。然后将各种IPQoS模型进行对比，选择了基于Diff Serv／MPLS VPN的QoS策略。与此同时，在实验环境中，对数据流的QoS进行分析。由此可见，Diff Serv结合MPLS的网络，能够有效地解决IP Call Center服务质量的问题。最后得出解决企业IP Call Center服务质量的方案。
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| 关 键 词： | Call Center QoS策略模型 DiffServ MPLS |
The Application Research of the MPLS in IP Call Center Enterprise |
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| Shi Chuan Le Jiajin.The Application Research of the MPLS in IP Call Center Enterprise[J].Computer & Telecommunication,2008(11):62-65. |
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| Authors: | Shi Chuan Le Jiajin |
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| Affiliation: | Shi Chuan1 Le Jiajin2 |
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| Abstract: | Firstly,the QoS requirement of current Call Center is analyzed,and then through contrasting some QoS models,we select a more efficient QoS policy which is based on DiffServ/MPLS VPN.Meanwhile,in test environment,after configuring this kind of QoS policy,all of the IP performance indexes are enhanced.So,the DiffServ/MPLS network really has a better QoS ability to resolve QoS issue in IP Call Center efficiently.At last,the design plan about IP Call Center QoS is realized. |
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| Keywords: | Call Center QoS model DiffServ MPLS |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
