Resolving paradoxes in IT success through IT ambidexterity: The moderating role of uncertain environments |
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Affiliation: | 1. Alliance Manchester Business School, University of Manchester, UK;2. Department of Business and Management, University of Sussex, UK Louvain School of Management/CORE, UCLouvain, Belgium;3. Kent Business School, University of Kent, Kent, UK |
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Abstract: | As information technology (IT) success is both essential and elusive, researchers and practitioners are faced with an ongoing challenge to determine what IT capabilities should be developed to ensure IT success. Drawing on the paradox and ambidexterity theory, we highlight paradoxes in IT success and propose that firms manage these paradoxes by developing an IT ambidexterity capability. We hypothesize that IT ambidexterity capability enhances IT success, and that uncertain environments strengthen this relationship. Our hypotheses find support in a sample of 292 British high-tech firms. This research contributes to conceptualize paradoxes in IT success and advances the theory for a more comprehensive understanding of the impacts of IT ambidexterity capability. |
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Keywords: | IT ambidexterity IT success Paradox and ambidexterity theory Environmental dynamism Environmental complexity |
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