| 呼叫中心知识库建设 |
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| 引用本文： | 邵玉华. 呼叫中心知识库建设[J]. 东北电力学院学报, 2005, 25(5): 93-97 |
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| 作者姓名： | 邵玉华 |
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| 作者单位： | 吉林铁路经济学校,吉林,吉林,132002 |
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| 摘 要： | 以呼叫中心为背景，将知识库引人呼叫中心的建设与运营中，表达了建设呼叫中心知识库必要性的思想，并通过一个具体应用介绍了建设呼叫中心知识库要注意的问题，突出了呼叫中心知识库的现实意义。
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| 关 键 词： | 呼叫中心 知识库 |
| 文章编号： | 1005-2992（2005）05-0093-05 |
| 收稿时间： | 2005-04-02 |
| 修稿时间： | 2005-04-02 |
Building up Knowledge Base in Call Center |
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| SHAO Yu-hua. Building up Knowledge Base in Call Center[J]. Journal of Northeast China Institute of Electric Power Engineering, 2005, 25(5): 93-97 |
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| Authors: | SHAO Yu-hua |
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| Affiliation: | Jilin Railway Economy Institute, Jilin City 132002 |
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| Abstract: | Under the background of call center, this paper introduces the concept of knowledge base into call center and expresses the idea that building up knowledge base is necessary in system integration and call center operation. In addition, an example is given in order to highlight the practical meaning of knowledge base application in call center. |
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| Keywords: | Call center Knowledge base |
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