A computer-integrated framework for global quality chain management |
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Authors: | Kwai-Sang Chin Guijiang Duan Xiaoqing Tang |
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Affiliation: | (1) Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong, P.R. China;(2) Beijing University of Aeronautics & Astronautics, P.R. China |
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Abstract: | Facing increasing pressure from customers to achieve greater responsiveness and reliability, as well as the current trend
of globalization, many companies are considering global supply chain management as the core of their business strategy. This
global tendency brings new challenges to traditional quality management approaches. It requires moving from the past focus
of “my quality” to an emphasis on “our quality.” A new concept called global quality chain management (GQCM) is raised in
this paper to figure out the principles, approaches, mechanisms, and processes involved in global quality management. In order
to support GQCM, a computer-integrated and Internet-based system called the global quality chain management system (GQCMS)
is proposed, with which the distributed partners in a global quality chain can cooperate as a whole. This paper outlines the
overall framework of the GQCMS and presents the result of the Phase 1 development, known as the QQ-Enterprise system. |
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Keywords: | Computer-integrated quality management system Global supply chain Internet-based quality system Quality chain |
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