| 呼叫中心在IT运维工作中的作用 |
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| 作者姓名： | 程颖 |
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| 作者单位： | 中烟商务物流有限责任公司,北京,100055 |
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| 摘 要： | 文章主要介绍了呼叫中心在IT运维工作中的作用。呼叫中心的职能,呼叫中心与IT服务管理流程的关系,呼叫中心的技术构架,呼叫中心的运营。为有效运用呼叫中心做好IT运维服务提供管理思路。
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| 关 键 词： | 呼叫中心 IT运维 IT服务管理 |
Call-Center in IT Operation and Maintenance |
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| Authors: | Cheng Ying |
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| Affiliation: | Cheng Ying (China Tobacco E-commerce and Logistics Co.Ltd. Beijing 100055) |
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| Abstract: | This article mainly introduces the Call-Center in the IT operation and maintenance, the functions of Call-Center, the relationship between Call-Center and IT service management process, the Call-Center technology framework and Call -Center operation. This article provides thinking to enhance the effectiveness of Carl-Center, improve the performance of IT operation and maintenance. |
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| Keywords: | Call-Center IT operation and maintenance IT service management |
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