A study on performance of introducing ERP to semiconductor related industries in Taiwan |
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Authors: | WT Lin SC Chen MY Lin HH Wu |
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Affiliation: | (1) Department of Industrial Engineering & Management, National Chin-Yi Institute of Technology, & Department of Industrial Engineering, Chung-Yuang Christian University, 35, Lane 215, Section 1, Chung-Shan Road, Taiping City, Taichung County, 411, Taiwan;(2) Department of Business Administration, National Changhua University of Education, Changhua, Taiwan |
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Abstract: | Enterprise resource planning (ERP) has become critical to enhancing the competitiveness of the semiconductor industry in Taiwan
by applying information technology to integrate internal information as well as external service capability of an enterprise
to increase the flow speed and values and reduce the costs of human and managerial resources, manufacturing, management, and
marketing. The success of ERP implementation depends on several factors, such as space, time, location, industry, and the
like. It is critically important to collect information on the successful factors of ERP implementation and evaluate the performance
of ERP in semiconductor-related industries in Taiwan. A statistical method based on Parasuraman et al. was applied to ERP
implementation by providing a pair of performance indices, i.e., action and importance. In addition, a performance evaluation
matrix, originally proposed by Lambert and Sharman, was revised to set up a standard by providing performance upper and lower
control limits with the emphases of the Taguchi method and Shewhart control charts. Finally, quality function deployment (QFD)
was used to remedy the weaknesses and develop corporate strategies to improve the ERP implementation.
The major advantage of this proposed integrated approach is to evaluate the success of the implementation for a new system
quickly at low cost. More importantly, by examining action and importance indices, the enterprise can decide how the resources
should be deployed effectively and efficiently to further improve the ERP implementation. |
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Keywords: | Enterprise resource planning (ERP) Performance control limits Performance evaluation matrix Quality function deployment (QFD) Semiconductor industry Taguchi method |
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