Improving the detection of requirements discordances among stakeholders

This paper introduces a technique to identify requirements discordances among stakeholders. This technique is validated in experiments. An extended version of the goal-oriented requirements elicitation method, named attributed goal-oriented analysis (AGORA), and its supporting tool are used. Two types of requirements discordances among stakeholders are defined: the first arises from the different interpretations by the stakeholders and the second is the result of different evaluations of preferences. Discordances are detected by the preference matrices in AGORA. Each preference matrix represents both preferences of each stakeholder and the estimated preferences of other stakeholders. A supporting tool for the AGORA method was developed. This tool is a groupware that seamlessly combines face-to-face meetings for goal elicitation and distributed individual sessions for scoring preference values. The experimental results showed that the proposed classification of discordances was sound and that the occurrences of the requirements discordances could be detected by preference matrices.