| 数据仓库和OLAP技术在CRM投诉分析中的应用研究 |
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| 引用本文： | 岳鹏,刘淑娟. 数据仓库和OLAP技术在CRM投诉分析中的应用研究[J]. 电子测试, 2012, 0(2): 55-59,86 |
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| 作者姓名： | 岳鹏 刘淑娟 |
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| 作者单位： | 1. 重庆邮电大学通信学院,重庆,400065
2. 西南大学计算机学院,重庆,400715 |
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| 摘 要： | 借助商业智能解决方案技术,充分利用各种网络业务运行信息,通过科学的主动监控技术发现网络业务运行中的潜在问题,实现有效的主动监控预警分析,及时的做出预先警告,并进一步推进集中监控的精细化,提高网络业务运行的安全性、稳定性。重点要以客户投诉数据建立数据仓库,针对不同的分析主体设计建立各自的多维数据集,利用联机分析技术进行多维度分析,得出客观的,值得运营商借鉴的实时动态结果,为电信运营商设备的主动监管提供有力的技术支持,为广大的网络用户提供更优质的服务。
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| 关 键 词： | CRM（客户关系管理）投诉 数据仓库 多维数据集 联机分析 |
Application and research of data mining and on-line analysis processing on the CRM complication analysis |
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| Yue Peng,Liu Shujuan. Application and research of data mining and on-line analysis processing on the CRM complication analysis[J]. Electronic Test, 2012, 0(2): 55-59,86 |
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| Authors: | Yue Peng Liu Shujuan |
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| Affiliation: | 1 Chongqing University of Posts and Telecommunications,Chongqing400065,China;2 Southwest University,Chongqing 400715,China) |
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| Abstract: | Using the technology of business intelligence solution and information from all kinds of net service systems,scientific and actively monitor the potential questions of the network systems and give effectively early-warning and analysis,develop the precision of centralized monitoring,improve the safety and stability of the network running.It＇s the emphasis that build the data warehouse of customers complaints and set the multidimensional cubes of all kinds of analysis projects.With the OLAO technology,analysis the multidimensional cubes and get the objective and real-time results to provide the powerful technical support for the initiative monitoring of telecom operators,provide the better services for vast the network users. |
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| Keywords: | CRM complaint data warehouse multi dimensional analysis OLAP |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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