Model for the evaluation of the quality of housing 1 management

This article takes as its starting point the observation that “responsibility” is a concept widely used in housing management today and in connection with organizational change within housing management companies. Results of an anthropologically oriented organizational field study of the empirically given meaning of the “responsibility” concept are reported. The study concerns a housing company in which the concept played a central role in reorganizing local management. The managers and caretakers of the company were followed in their work and interviewed regarding a reorganization of the housing management service in which each caretaker was given “total responsibility” for an estate or housing unit composed of 65–180 flats and what this reorganization meant. The results are presented in narrative style and with illustrative case studies, the performative definition of “responsibility” here being focused upon.