Teleservice engineering in manufacturing: challenges and opportunities

This position paper introduces the concept and framework of a teleservice engineering system for the life cycle support of manufacturing equipment and products. The proposed system involves the fundamental methodologies that deal with machine performance assessment techniques, self-maintenance machine mechatronics, and remote diagnostics. In addition, a concept on digital service enterprise will be introduced. These methodologies will support remote users and facilities to ensure the performance of consumer products, manufacturing equipment, quality of operations, and productivity of the plant, in particular, for those users and facilities located in remote locations. Finally, research challenges and opportunities are discussed.