The role of task-technology fit as users’ motivation to continue information system use |
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Authors: | Tor J Larsen Anne M Sørebø Øystein Sørebø |
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Affiliation: | 1. Department of Leadership and Organizational Management, Norwegian School of Management, Nydalsveien 37, 0442 Oslo, Norway;2. Department of Business Administration, Buskerud University College, P.O. Box 235, 3603 Kongsberg, Norway |
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Abstract: | In this study, we extend and combine the post-acceptance model (PAM), proposed by Bhattacherjee Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation–confirmation model. MIS Quarterly, 25(3), 351–370], with aspects of Goodhue and Thomson’s theory of task-technology fit (TTF). The original PAM emphasizes cognitive beliefs and user feelings as factors that may influence a person’s intention to continue to use an information system (IS). The variables added from TTF are task-technology fit and utilization. The sample consists of data that measure use and use-related aspects of an e-learning tool among university college teachers. Using structural equation modeling, results indicate that variables from TTF as well as variables from PAM explain users’ IS continuance intention. As a result of these findings, we propose the existence of two different and autonomous paths from the independent variables to the dependent variable of IS continuance intention. These two paths are: a work system-centric path through utilization of the information system, and an IT-centric path through user satisfaction. |
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Keywords: | IS use Continuance Acceptance User satisfaction Utilization Post-acceptance model Task-technology fit theory |
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