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Computer-Aided Customer Interface for Rapid Product Development |
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| Authors: | YL Tu RYK Fung J F Tang J J Kam |
| Affiliation: | 1. Department of Mechanical and Manufacturing Engineering, University of Calgary, 2500 University Drive NW, T2N 1N4, Calgary, Alberta, Canada 2. Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Tat Chee Avenue, Kowloon, Hong Kong 3. Department of Systems Engineering, School of Information Science and Engineering, Northeastern University (NEU), 110006, Shenyang, Liaoning, PR China 4. Department of Mechanical Engineering, University of Canterbury, Private Bag 4300, Christchurch, New Zealand |
| Abstract: | This paper reports on a collaboratively developed user interface. The user interface has been coded as a Microsoft Windows-based and user-friendly computer software system using the Quality Function Deployment (QFD) method and linear programming technique. By using the user interface, a product development team can rapidly specify a product to meet customer requirements and needs, and optimally allocate the team members’ time to achieve the various technical features of the defined product so that maximum overall customer satisfaction is achieved. This paper uses an industrial case to illustrate the basic principles behind the user interface and the industrial implementation results are discussed. |
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