| 网管系统中的服务水平管理 |
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| 引用本文： | 郭岗,黄礼莲. 网管系统中的服务水平管理[J]. 世界电信, 2003, 0(Z1) |
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| 作者姓名： | 郭岗 黄礼莲 |
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| 作者单位： | 北京邮电大学计算机科学与技术学院 讲师(郭岗)，中国电信集团系统集成有限责任公司产品拓展部 总经理(黄礼莲) |
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| 摘 要： | 消费者对运营商的选择促使运营商开始对其服务质量进行承诺,导致了服务等级协议(SLA)的产生和发展。在建设新的业务支撑系统时,需要按照SLA管理的思路,在用户业务层、用户网络层、运营商内部业务层、运营商网络层和运营商的其它运营、维护和支撑系统之间建立SLA管理系统。在对已经部署的网管进行改造提供SLA支撑时,需要从服务性能数据收集和分析以及服务故障后服务恢复时间的度量两个方面着手进行。
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| 关 键 词： | 服务等级协议 服务质量 网络管理 运营支撑系统 |
Service Level Management in Network Management System |
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| Guo Gang Lecturer,College of Com-puter Science and Technology,BUPTHuang Lilian General Manager,Marketing Development Department,China Telecom System Integration Co.,Ltd.. Service Level Management in Network Management System[J]. World Telecommunications, 2003, 0(Z1) |
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| Authors: | Guo Gang Lecturer College of Com-puter Science Technology BUPTHuang Lilian General Manager Marketing Development Department China Telecom System Integration Co. Ltd. |
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| Abstract: | The selection of operator by consumer impels op erators to make commitment for their service quality,which leads to the generation and development of service level agreement (SLA).When establishing new service support system,SLA management system should be set up between user service layer,user network lay-er,operator's internal service layer,operator's network layer and operator's other operation,maintenance and support system according to the principle of SLA management.When providing SLA support to the modification of the deployed network management system,two aspects should be considered,i.e.:service performance data collection and analysis,service resume time after service failure.< |
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| Keywords: | Subject terms :SLA Service quality Network management OSS |
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