Information intermediaries for emergency preparedness and response: A case study from public health |
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Authors: | Minu Ipe T S Raghu Ajay Vinze |
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Affiliation: | (1) Department of Management, W. P. Carey School of Business, Arizona State University, Tempe, AZ 85287, USA;(2) Department of Information Systems, W. P. Carey School of Business, Arizona State University, Tempe, AZ 85287, USA |
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Abstract: | Information intermediaries play a critical role in information supply chains for emergency preparedness. Yet, their responsibilities
have not been adequately examined in the literature. Using a state public health department as an exemplar, we explore the
roles and challenges experienced by one intermediary organization as it faced the unique challenges of deploying a public
health emergency preparedness system. We further discuss the influence of stakeholder participation and commitment, inter-organizational
collaboration, issues related to organizational structure and resources, and the challenges specific to developing and institutionalizing
an IT system for emergency preparedness. Based on the public health case, a set of propositions focused on trust, coordination,
information sharing and incentive alignment are developed to illustrate the role of information intermediaries. |
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