电信自助服务系统的设计和实现

随着我国电信行业市场的快速发展,电信运营商的经营体制、观念和手段也正在迅速演进。利用现代技术手段为客户提供更加方便、快捷、安全的服务,成为每个电信运营商参与竞争的一种重要手段。自助服务系统由于能提供可靠、不间断的服务而成为电信、银行等行业的一种有力服务方式,正发挥着越来越重要的作用,它将成为这些行业不可缺少的基础设施之一。电信自助服务系统是集现金处理、机电、通讯、网络和计算机技术于一体的实时事务处理系统。该文就电信自助服务系统的设计和实现做了相关分析。

The Designation and Realization of Telecommunication Self-service System

Along with the rapid development of our country's telecommunication trade market, the telecommunication operator's management system, idea and method also got a rapid evolution. It has become one of the most important competition measure for each telecommunication operator to provides client with a more convenient, quickly, and safe service with modern technology method. Because the self-service system can provide a reliably, uninterrupted service, it is playing more and more vital role in telecommunication...