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Designing systems for new users |
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| Authors: | DD O&#x;Brien |
| Affiliation: | Home Office, Horseferry House, Dean Ryle St., London SW1P 2AW, UK |
| Abstract: | This paper discusses the relationship between a system and ‘noncaptive’ users and the qualities which make a good system. Various methods for designing systems are considered and the author's development of meeting design (shared experience events) is presented. |
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