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Method and metaphor in organizational analysis |
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| Affiliation: | 1. Biomedical Image Computing Group, Department of Pediatrics, Bioengineering and Radiology, University of Washington, HSB, NE Pacific St., Seattle, WA 98195, USA;2. Center for Brain and Mental Health, The Hospital for Sick Children, Toronto, ON M5G 1X8, Canada;3. Department of Pediatrics, University of Toronto, Toronto, ON M5S, Canada;4. Department of Pediatrics, University of British Columbia, Vancouver, BC V5Z 4H4, Canada;5. Institut Mines Télécom, Télécom Bretagne, Latim INSERM U1101, Brest, France;6. Department of Radiology, Seattle Children''s Hospital, Seattle, WA 98105, USA;1. Institute of Software, Chinese Academy of Sciences, Beijing 100190, China;2. State Key Laboratory of Computer Science, Beijing 100190, China;3. University of Chinese Academy of Sciences, Beijing 100190, China;2. Weill Cornell Medical College, New York, New York;3. Sean Parker Institute for the Voice, Department of Otolaryngology—Head & Neck Surgery, Weill Cornell Medical College, New York, New York |
| Abstract: | The design of an information system begins with the analysis of an organization in order to identify problems and requirements for corrective action. We report on an empirical exploration of language use by system analysts in an organizational analysis exercise that reveals how the schemas used in the analysis shaped the formulation of problems and the choice of action. Organic and mechanistic metaphors were used to prime the two sets of schemas used by the subjects. The study supports structurational and enactment theories of organization that propose organizational strategies and structures that emerge from situated action and language practice. The idea that language use shapes information system design challenges the hope for a method of justifying our analyses based on an objective and neutral language. The study also shows how different schemas frame an organizational contradiction in different ways and propose different interventions to resolve it. |
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