Coping with workplace stress: A multiple-group comparison of female managers and clerical workers.

This study cross-validated and refined a causal model of workplace stress (B. C. Long, S. E. Kahn, & R. W. Schutz, 1992). Multivariate analysis of variance and multiple-group structural equation modeling were used to contrast female clerical workers (n?=?214) with the original sample of managerial women (n?=?249). Consistent with the effects of social roles, clerical workers had fewer coping resources, appraised the stress event as less controllable, experienced more work demands and less support, used relatively less engagement coping, and were more distressed and less satisfied than managers. Moreover, the personality disposition of agentic traits had a stronger influence on coping strategies for clerical workers than for managers. (PsycINFO Database Record (c) 2010 APA, all rights reserved)