| 用户满意度指数测评方法及其在石化行业应用前景探讨 |
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| 引用本文： | 程一步.用户满意度指数测评方法及其在石化行业应用前景探讨[J].当代石油石化,2003,11(2):44-46. |
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| 作者姓名： | 程一步 |
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| 作者单位： | 中国石化咨询公司,北京,100029 |
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| 摘 要： | 简单介绍了用户满意度指数测评方法及国内外应用情况，并对其在石化行业的应用提出了一些建议。
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| 关 键 词： | 用户满意度 测评方法 石化应用 建议 |
| 文章编号： | 1009-6809(2003)02-0044-03 |
| 修稿时间： | 2002年7月1日 |
Customer Satisfaction Index Measure Method and Suggestion to the Forthcoming Application in China's Petrochemical Industry |
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| Cheng Yibu.Customer Satisfaction Index Measure Method and Suggestion to the Forthcoming Application in China''''s Petrochemical Industry[J].Petroleum & Petrochemical Today,2003,11(2):44-46. |
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| Authors: | Cheng Yibu |
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| Abstract: | The paper briefly introduces Customer Satisfaction Index measure method and its domestic and oversea application,and puts forward some suggestion to its forthcoming application in China's petrochemical industry |
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| Keywords: | customer satisfaction measure method petrochemical industry application suggestion |
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