| Abstract: | In a business era characterized by a dazzling rate of change, the improvement of production planning and control begins to be a main objective for manufacturing industries. This paper postulates four main statements to be considered for the design of production planning and control systems (PPC-systems) comprising human and technical sub-systems. The first is that production models required for the design of PPC-systems (i.e. design models) cannot be identical to production models required for planning and control of production systems (i.e. regulatory models). The design of PPC-systems must primarily focus on the quality of interaction between the regulatory models. This insight supports the second statement, which postulates that the design of PPC-systems requires a complementary design approach. Complementary design means to take explicitly into account that human and technical sub-systems- based on the differences in strengths and weaknesses of both- can achieve through their interaction a new quality, possible neither to human nor technical sub-systems alone. The third statement is that a complementary design of PPC-systems will only be possible if a fundamental change of mind from a static to a dynamic as well as from a technical to a socio-technical perception (i.e. a complete perception) of production systems takes place. Without a complete perception of production systems, designed PPC-systems will not be sufficiently reliable, maintainable and flexible, will be difficult to comprehend, and their elements will not be re-usable for further applications. The fourth statement is that the integral support of the design process requires a dual modelling framework comprising a meta- and an object-model. Considering these fundamental insights that were confirmed by a practical case study, a dual modelling framework for the design of PPC-systems which incorporates criteria for complementary design is outlined. |
