Ergonomic aspects of aircraft keyboard design: the effects of gloves and sensory feedback on keying performance

Increasing requirements for aircraft keyboards have indicated inadequacies in ergonomic standards for airborne environments, in particular for tasks involving unskilled, discontinuous data entry, with emphasis on accuracy rather than speed. Four experiments are reported from a programme of research aimed at the development and application of methodologies for assessing factors relevant to keyboard design. Experiment 1 demonstrated that the effects of various aircrew gloves on a representative aircraft data entry task are highly situation specific. Experiment 2 showed that gloves impaired performance on a high compatibility continuous keying task, with relatively high keying rates, and that this impairment was not reduced by additional auditory feedback. Experiment 3 demonstrated that the high compatibility keying task provided a successful methodology for investigating the effects of key displacement and resistance on speed and accuracy. Experiment 4 indicated the relative contributions of reduced tactility and mobility to the effects on keying and manipulative performance caused by aircrew gloves. Together, these experiments suggest that kinaesthetic and tactile feedback associated with keying are relatively unaffected by aircrew gloves, and that restrictions on mobility caused by gloves may be more important for continuous data entry involving relatively high keying rates