Themes and contradictions in housing management: An analysis of bureaucratic discourse

The aim of this paper is to examine the ways in which housing management is socially constructed through analysis of the language and meaning used in one policy document, the Housing Management Standards Manual, produced by the Chartered Institute of Housing. Four recurrent themes are identified in the Manual which illustrate the ways in which language is used to construct the nature of the housing management task and build the professional and organizational structure which provides the framework for relations between housing managers and tenants. An analysis of the document illustrates the impact of contextual factors such as economic change, government policy and the restructuring of public sector management, which are facing housing management in Britain. The research on which this paper is based was funded by the Economic and Social Research Council. Lise Saugeres worked as a Research Associate with Bridget Franklin and David Clapham in the Centre for Housing Management and Development at Cardiff University on a two-year project on ‘the social construction of the occupational role of housing management’, funded by the Economic and Social Research Council. She has recently obtained her Ph.D. from Manchester and has now been appointed as a Lecturer in Human Geography in Plymouth.