Computer-based systems that support the structural, social, political and symbolic dimensions of work

The requirements definition needs attention to a number of issues related to the way people understand organisations, do their work and use the tools available to support that work. Most well-known requirements engineering methods focus on technical aspects of work. This paper proposes a way of looking at work situations in order to gain a deep understanding of their inherent complexity. The knowledge obtained will help to define requirements for a computer-based system that supports both explicit and tacit aspects of the organisational work.