| 基于eSCM-SP的IT外包服务商能力度量与改进 |
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| 引用本文： | 栾东庆 常伟 胡克瑾. 基于eSCM-SP的IT外包服务商能力度量与改进[J]. 计算机科学, 2007, 34(8): 286-288 |
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| 作者姓名： | 栾东庆 常伟 胡克瑾 |
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| 作者单位： | 同济大学经济与管理学院,上海200092 |
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| 摘 要： | 本文首先分析了IT外包的现状、理论渊源以及开发新模型的必要性;接着介绍了eSCM-SP模型的三维体系结构;最后基于该模型,提出了IT外包服务商如何改进与度量服务能力.
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| 关 键 词： | IT外包 IT外包服务商 eSCM-SP |
Study on the Capability Improvement and Measurement of IT Outsourcing Provider Based on eSCM-SP |
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| LUAN Dong-Qing,CHANG Wei,HU Ke-Jin. Study on the Capability Improvement and Measurement of IT Outsourcing Provider Based on eSCM-SP[J]. Computer Science, 2007, 34(8): 286-288 |
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| Authors: | LUAN Dong-Qing CHANG Wei HU Ke-Jin |
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| Affiliation: | School of Economics and Management, Tongji University, Shanghai 200092 |
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| Abstract: | The paper firstly analyzes the situation and the theoretic foundation of IT outsourcing,together with the necessity to develop one new model.Then introduces the 3-dimension architecture of the model eSCM-SP;lastly gives the path for IT outsourcing providers to improve and measure the service capability. |
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| Keywords: | IT outsourcing IT outsourcing service provider eSCM-SP |
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