Affiliation: | 1. Department of Information Systems and Operations Management, University of Auckland, Private Bag 92019, Auckland, New Zealand, email: c.urquhart@auckland.ac.nz,;2. School of Information Management, Victoria University, Wellington, New Zealand, email: h.lehmann@auckland.ac.nz, and;3. Department of Information Systems and Operations Management, University of Auckland, Private Bag 92019, Auckland, New Zealand, email: m.myers@auckland.ac.nz |